Is there a recent firmware update that caused overheating damage to Helios 300's?

Internetscooter

Hi,

My kids both had the same laptops purchased about a year apart.

They are now out of warranty but within a month of each other the motherboards were fried. One had smoke coming out and died completely. The other overheated and intermittently crashed until it no longer started. I took both to a repair place and they both needed a replacement motherboard.

It is suspicious that they died at the same time in the same way but there was a year difference in age.

I am wondering if a driver update has caused this and if there is any chance of replacement?

Cheers,

Paul

Puraw

https://community.acer.com/en/discussion/686781/is-there-a-recent-firmware-update-that-caused-overheating-damage-to-helios-300s

Not a driver or BIOS update can do that kind of damage but overloading the motherboard by exceeding 99°C. tweaking program settings (over clocking) and using Ultra-High performance Power Plan for big games without a powerful cooling pad, may. Small poorly ventilated rooms with the laptop resting on a soft carpet or in bed blocking the cooling fans can cause this too. Periodically cleaning the fan(s) replacing thermal paste by a PC repair shop every 2 years or when CPU temperatures are getting above 95°C is also recommended.