Acer won't recognise Apple USB

DubarryGroom
DubarryGroom Member Posts: 1 New User

Hello, 

 

 

I hope someone can help me as I am now at my wits end. All of a sudden my acer laptop will not recognise any Apple products when i connect up through a USB port. Initially I thought it was my USB ports that were the fault but after being able to use other USB sticks and the laptop recognising these it's clearly not. 

 

I've been to Apple and they are saying it's a laptop fault so they cannot touch it. I've ried reinstalling itunes and still nothing. When i plug the apple product in there is no type of recognition at all? Doesnt even make the normal sound? 

 

Can anyone please help, i'm not very computer minded at all! 

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