Acer Predator Helios 300 (PH317-55) suddenly gave a black display, can anyone help with this?

Ojay
Ojay Member Posts: 1 New User

Works with external monitor but laptop lcd is blank.

Answers

  • StevenGen
    StevenGen ACE Posts: 9,888 Trailblazer

    Is your laptop under warranty? As these laptops are fairly new and should not be having screen issues. If your laptop is not under warranty then check the screens eDP cable, check the end plugs, that could be shorted at the screen or mobo ends, or one of these plugs has come lose? These are the main problems with Black Screens with no image on a fairly new laptop, but of course a screen fault is also possible but its the last thing that could be the problem. Below is the eDP cable for your laptop that you will need if this cable is faulty, so check this out first, if this cables plugs are shorted then don't touch or try to fix anything, as you need proper tools to fix a problem like that, so take your laptop to either Acer or a technician in your area.