Aspire 5 A514-55-58RY SSD upgrade kit

Muzztec
Muzztec Member Posts: 2 New User
edited June 5 in Aspire Laptops

After a bit of Youtube research, I recently bought an Aspire 5 A514-55-58RY. According to the "research" there's supposed to be an SSD upgrade kit that's kindly provided by Acer. I didn't get one of these in the box, and only had the laptop and the usual minimal paperwork.

As I've just got my hands on a Crucial SSD, I'd like to be able to fit it.

How do I get my hands on the necessary kit in Ireland?😁

[Edited the thread to add model name]

FAQ & Answers

  • Puraw
    Puraw ACE, Member Posts: 3,668 Pathfinder

    Your laptop supports PCIe Gen 4.0 (4x) M.2 SSD up to 2TB. On top of that it should have a bracket for a 2.5" Sata HDD/SSD (next to the fan) if the spot is empty (no cable, no bracket) insist that your retailer provides that upgrade kit for free or try to buy it online (won't be easy).

    https://youtu.be/pQX3GNQLskU


  • Muzztec
    Muzztec Member Posts: 2 New User

    Thanks for the reply. I'd already seen that video, and others.

    I contacted the retailer, Currys in Ireland, and they couldn't help. They told me that I should contact Acer as they could find no mention of the kit on the box. I contacted Acer and had to deal with the most obnoxious customer support person I've ever dealt with. He told me to contact the retailer. I explained to him that there was more chance of Acer having their kit than the retailer, and that the retailer had no kits of any description.

    The fella sent me a link to the Crucial website, which was of no use whatsoever, and also gave me a telephone number of an authorised Acer parts supplier in the UK. As the kit is supposed to be free I asked him why he was directing me to a site where I would be paying for something that was supposed to be free.

    I couldn't actually believe his attitude, and he even said that the information about the free kit mentioned in this forum was wrong. I think customer service in general has gone down awful lot in recent years, but this is the worst. I dread to think what would happen if I actually needed customer support for the laptop if it ever broke down, it would be like talking to the wall.

    I think I'll be in touch with Acer's complaints department if they've dared to have one. 🤣

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