Nitro 5 N20C1 startup issues?

Ranmbell
Ranmbell Member Posts: 1 New User

I have been using this for about 2 months for gaming. Since purchasing I've played maybe 24 hours of total time on the laptop. Today when I was playing within 5 minutes my entire screen went black and seemed like the entire pc stopped working, and now I'm unable to reboot the computer.

Ive tried Acer troubleshooting of the issue and have come to no conclusions so far. I dont use super high graphics i actually use the bate minimum as im just gaming for fun. Was using the laptop last night for an hour and had no issues but today the entire thing went down and nothing seems to be working.

Power lights on, fans dont turn on unless im resetting the laptop and its only for a split second. Key lights on, power light on,battery charging light on, screens completely black and laptop doesnt make any powering up sounds when restored power after having it unplugged for 45 minutes after holding power button for a minute for the factory reset like acer support suggested.

Answers