ACER AZ3-605-EF21 external power supply adapter is working correctly but not turning on

qUADNOR
qUADNOR Member Posts: 3 New User
edited June 2023 in All-In-One PCs

Hello can anyone let me know why this acer will not turn on. external power supply adapter is working correctly . came home yesterday and the unit was off. pushed the power button and nothing happens . Is it worh getting it repaired

[Edited the thread to add issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,499 Trailblazer

    Hi @qUADNOR It is difficult for the community to know what is happening to the team when there are problems related to food.
    If, as you say, the feeder is correct, it may be an internal problem.

    Waiting for more answers that can help you with your query, I would have it seen by a technical service that can evaluate the problem and present a repair estimate.

    Thank you.
    All the best.

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  • billsey
    billsey ACE Posts: 34,682 Trailblazer

    Just in case it's stuck in a sleep mode, press and hold the power button for 30 seconds, then release it and try to turn it back on normally. Secondly, how do you know the power adapter is working correctly? It should be a 90W 19V adapter and you may want to measure the voltage to make sure it's still good.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.