My nitro 5 an515-54 keeps crashing. PLEASE HELP IM TIRED.

Flame_O2
Flame_O2 Member Posts: 2 New User
edited May 2023 in Nitro Gaming

I had no probelms with my acer nitro 5 until about a week ago. My laptop kept crashing and event viewer showed it was caused by ms gameinput. I ended up reinstalling windows via usb and it only got worse. I got BSOD all the time and it would just shut down on its own before i could check the error code or anything. My laptop also started running on 3.8ghz+ all the time (base clock is 2.4ghz) which it never did before reinstalling. My Nitro sense wont work anymore. I've tried installing different ver of it and tried many fixes from yt and forums but none of them worked. A few hrs later it only crashed when i was on battery, it would work perfect when plugged in. And now after a few days its back to crashing when plugged in aswell. After it crashed its really annoying to boot up again. It first shows the acer logo and a loading icon which does nothing, i just hold down power button and skip it at this point (ive tried waiting an hour and it wouldnt boot up). Then it shows automatic repair and takes me to restart, which is when it finally takes me to my login screen. And yes my laptop is performing fine other than crashing, if i get time to launch a game i get very smooth fps. My be is that the overclock is causing these issues.

I'll attach the most common WARNINGS and ERRORS shown in event viewer, even though its like theres a new error everytime. Most of these errors keep occuring but for different apps.


Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 30/05/2023 9:18:05 PM
Event ID: 10016
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: DESKTOP-NTD2AI5
Description:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
Windows.SecurityCenter.WscBrokerManager
and APPID
Unavailable
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

<EventID Qualifiers="0">

</EventID>

<Version>

</Version>

<Level>

</Level>

<Task>

</Task>

<Opcode>

</Opcode>

<Keywords>

</Keywords>

<TimeCreated SystemTime="2023-05-30T17:18:05.3423442Z" />

<EventRecordID>

</EventRecordID>

<Correlation ActivityID="{80c82b5f-132c-4137-befb-44980b499644}" />

<Execution ProcessID="1036" ThreadID="1132" />

<Channel>

</Channel>

<Computer>

</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="param1">

</Data>

<Data Name="param2">

</Data>

<Data Name="param3">

</Data>

<Data Name="param4">

</Data>

<Data Name="param5">

</Data>

<Data Name="param6">

</Data>

<Data Name="param7">

</Data>

<Data Name="param8">

</Data>

<Data Name="param9">

</Data>

<Data Name="param10">

</Data>

<Data Name="param11">

</Data>

</EventData>




10016
0
3
0
0
0x8080000000000000

5235


System
DESKTOP-NTD2AI5



application-specific
Local
Launch
Windows.SecurityCenter.WscBrokerManager
Unavailable
NT AUTHORITY
SYSTEM
S-1-5-18
LocalHost (Using LRPC)
Unavailable
Unavailable

</Event>

The warnign above is a very common one ( 3 times in 5 sec) but for different programs

————————————————————————————————————————————————————-

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 30/05/2023 8:27:25 PM
Event ID: 10016
Task Category: None
Level: Warning
Keywords: Classic
User: DESKTOP-NTD2AI5\Nitro_5
Computer: DESKTOP-NTD2AI5
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user DESKTOP-NTD2AI5\Nitro_5 SID (S-1-5-21-4120006448-3724438890-2172426716-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:



10016
0
3
0
0
0x8080000000000000

4885


System
DESKTOP-NTD2AI5



application-specific
Local
Activation
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
DESKTOP-NTD2AI5
Nitro_5
S-1-5-21-4120006448-3724438890-2172426716-1001
LocalHost (Using LRPC)
Unavailable
Unavailable

——————————————————————————————————————————————————————————————————————

Log Name: System
Source: Netwtw08
Date: 30/05/2023 9:16:10 PM
Event ID: 6062
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: DESKTOP-NTD2AI5
Description:
6062 - Lso was triggered
Event Xml:



6062
0
3
0
0
0x80000000000000

5231


System
DESKTOP-NTD2AI5



\Device\NDMP1
Intel(R) Wireless-AC 9560 160MHz
000000000200300000000000AE170080000000000000000000000000000000000000000000000000

————————————————————————————————————————————————————————————————-

Log Name: System
Source: Microsoft-Windows-DNS-Client
Date: 30/05/2023 6:22:51 PM
Event ID: 1014
Task Category: (1014)
Level: Warning
Keywords: (268435456)
User: NETWORK SERVICE
Computer: DESKTOP-NTD2AI5
Description:
Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.
Event Xml:



1014
0
3
1014
0
0x4000000010000000

4604


System
DESKTOP-NTD2AI5



dns.msftncsi.com
16
02000035AC10005A0000000000000000

————————————————————————————————————————————————————————————————————————————-

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 30/05/2023 3:45:34 PM
Event ID: 10016
Task Category: None
Level: Warning
Keywords: Classic
User: DESKTOP-NTD2AI5\Nitro_5
Computer: DESKTOP-NTD2AI5
Description:
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user DESKTOP-NTD2AI5\Nitro_5 SID (S-1-5-21-4120006448-3724438890-2172426716-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.1949_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.
Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

<EventID Qualifiers="0">

</EventID>

<Version>

</Version>

<Level>

</Level>

<Task>

</Task>

<Opcode>

</Opcode>

<Keywords>

</Keywords>

<TimeCreated SystemTime="2023-05-30T11:45:34.1446579Z" />

<EventRecordID>

</EventRecordID>

<Correlation ActivityID="{39b04a84-6c4b-4d57-b71f-79523499e027}" />

<Execution ProcessID="1056" ThreadID="1464" />

<Channel>

</Channel>

<Computer>

</Computer>

<Security UserID="S-1-5-21-4120006448-3724438890-2172426716-1001" />

</System>

<EventData>

<Data Name="param1">

</Data>

<Data Name="param2">

</Data>

<Data Name="param3">

</Data>

<Data Name="param4">

</Data>

<Data Name="param5">

</Data>

<Data Name="param6">

</Data>

<Data Name="param7">

</Data>

<Data Name="param8">

</Data>

<Data Name="param9">

</Data>

<Data Name="param10">

</Data>

<Data Name="param11">

</Data>

</EventData>




10016
0
3
0
0
0x8080000000000000

4506


System
DESKTOP-NTD2AI5



machine-default
Local
Activation
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
DESKTOP-NTD2AI5
Nitro_5
S-1-5-21-4120006448-3724438890-2172426716-1001
LocalHost (Using LRPC)
Microsoft.Windows.ShellExperienceHost_10.0.19041.1949_neutral_neutral_cw5n1h2txyewy
S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708

</Event>

—————————————————————————————————————————————————————————————————

Log Name: System
Source: Microsoft-Windows-WLAN-AutoConfig
Date: 29/05/2023 8:43:48 PM
Event ID: 10002
Task Category: None
Level: Warning
Keywords:User: SYSTEM
Computer: DESKTOP-NTD2AI5
Description:
WLAN Extensibility Module has stopped.

Module Path: C:\Windows\system32\IntelIHVRouter08.dll

Event Xml:



10002
0
3
0
0
0x4000000000000000

4223


System
DESKTOP-NTD2AI5



C:\Windows\system32\IntelIHVRouter08.dll

—————————————————————————————————————————————————————————————————

Log Name: System
Source: Service Control Manager
Date: 29/05/2023 8:43:37 PM
Event ID: 7023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-NTD2AI5
Description:
The vgc service terminated with the following error:
Incorrect function.
Event Xml:



7023
0
2
0
0
0x8080000000000000

4212


System
DESKTOP-NTD2AI5



vgc
%%1
7600670063000000

—————————————————————————————————————————————————————————————————

Log Name: System
Source: NetBT
Date: 29/05/2023 10:15:06 AM
Event ID: 4311
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-NTD2AI5
Description:
Initialization failed because the driver device could not be created. Use the string "000000000100320000000000D71000C011010000250200C003000000000000000000000000000000" to identify the interface for which initialization failed. It represents the MAC address of the failed interface or the Globally Unique Interface Identifier (GUID) if NetBT was unable to map from GUID to MAC address. If neither the MAC address nor the GUID were available, the string represents a cluster device name.
Event Xml:



4311
0
2
0
0
0x80000000000000

3812


System
DESKTOP-NTD2AI5





000000000100320000000000D71000C011010000250200C003000000000000000000000000000000

—————————————————————————————————————————————————————————————————



Answers

  • Puraw
    Puraw ACE, Member Posts: 14,751 Trailblazer

    Open Security and Maintenance>Maintenance>Reliability Monitor> Problem reports that will give you more info on those crashes. A clean ISO install almost never solves crashing caused by GPU rogue drivers. Did you try to uninstall your display drivers with DDU (by Wagnardsoft) in Safe Mode? Each time you abort the system by pressing the Power Button for >5 seconds you are corrupting system file(s) that are repaired/replaced when you reboot but it should not be a routine. Go online, make sure the internet is working and restore the system image and paste this in the Command prompt, opened as administrator: Dism.exe /online /cleanup-image /restorehealth and Enter, should complete successfully or rerun it.

    Then paste this in the same Commend prompt: SFC /scannow and that will repair corrupted system files, rerun till OK.

  • Flame_O2
    Flame_O2 Member Posts: 2 New User

    Could you tell me how to uninstall and reinstall display driver using DDU? I tried to restore system image but it said windows cannot find a system image on this computer. I've done sfc scan quite a lot of times because I see that everywhere but its never detected corrupted files.