Predator PH315-54 Sense Issues my Predator Sense App stops working.

RyLo81
RyLo81 Member Posts: 1 New User
edited May 2023 in Predator Laptops

I've had my PH315-54 for about a year now and everytime I have a windows update my Predator Sense App stops working. I usually reinstall and it will work again until the next windows update. Now I can't even get it to install. I get the error " This computer is not supported". I have verified that my system name matches the plug files in the newest version from ACER website. I'm at a loss to what is the issue this time. It happens with ACER Care Center App as well. Any input would be appreciated. Thanks.

[Edited the thread to add model name to the title and issue detail]

Answers

  • Jack22
    Jack22 ACE Posts: 4,206 Pathfinder
    edited May 2023

    @RyLo81

    Try the below step

    Step 1: Let the installer run and freeze.
    Step 2: DO NOT TRY REMOVING AGAIN. Go to the .NET files and install the compatible ones. Then run the APPXBUNDLE file. If it shows a launch option on the small window, launch it.
    Step 3: The PredatorSense app will show it's startup animation multiple times trying to run. Let it keep running until it stops.
    Step 4: Search for PredatorSense in the start menu and try running it from there.

    For more info refer the below link

    Click on 'Yes' if the comment answers your question!
  • Puraw
    Puraw ACE, Member Posts: 14,553 Trailblazer
    edited May 2023

    Uninstall ACC, nothing but grief in Windows11, Make sure you have the Windows11 version of Predator Sense. Once installed with the above suggestions try running it in Compatibility mode (W10). In Services change Automatic start for PredatorSense service PSSvc to manual start (Properties), you can do that also in Task Manager, right click on PredatorSense and select Manual.