ph315-53-75v0 repair issues, no replacement laptops or parts availible.

NeonCircles
NeonCircles Member Posts: 2 New User

acer tried to find a replacement motherboard for my acer ph315-53-75v0 laptop however they were unable to find one. after a month of waiting they finally agreed to send a request to swap my laptop for another one (refurbished) with the same or better parts. however now its been two more weeks yet they dont have a replacement laptop and they are telling me i should probably let them calculate the residual value which they will refund me. I however dont want this because it will probably be about 68%-70% of what i paid for the laptop two years ago.

(imporant to note is that my laptop came with 2 years of warrenty and i bought it on the 24th of june 2021)

i have looked through the standard warrenty document multiple times in which i have never found anything about the residual value only about replacement devices and/or parts.

my question being whether there is anything i can do to make this situation better for myself and not lose +/- 30% of my money?

Answers

  • JackE
    JackE ACE Posts: 45,181 Trailblazer

    This board is used in both the Nitro & Predator i5 & i7 series so it should not be that difficult to source. AliExpress has several vendors offering this board. One of the more reliable vendors is shown below.

    Jack E/NJ

  • NeonCircles
    NeonCircles Member Posts: 2 New User

    thank you for the comment, i will defenitely keep it in mind however this was not the awnser i was looking for. mostly because my laptop is still at the acer repair centre, also because i still have warrenty.

  • Have you tried seeking another technical opinion if technical support doesn't want to solve the problem?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,181 Trailblazer

    my laptop is still at the acer repair centre, also because i still have warrenty.

    Yes, I understand. I was trying to suggest that you refer the Acer repair center to the AliExpress vendor. Ask them to order the part from the vendor so you can get your machaine repaired without further delays.

    Jack E/NJ