R751T-C4XP Blinking Blue light The screen is black and I can't turn it off or hard rest.

Painter81
Painter81 Member Posts: 1 New User
edited May 2023 in Chromebooks

I've got a R751T-C4XP. The blue power light just blinks after I remover the charging cable. The screen is black and I can't turn it off or hard rest it. Does anyone have any ideas

[Edited the thread to add model name to the title and issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer

    Its either your battery or internal power circuitry issues, first open the R751T-C4XP up and disconnect the battery (as this reset the laptops super IO circuit chip) then reconnect the battery, then try to power on and reboot the laptop, as it should reboot. Unfortunately Acer does not have anything on the Google Chrome OS if you want to reinstall it or reset it for your Spin laptop, Read the Acer Drivers & Manuals Chromebook Spin 11 R751T manual of how to do this.

    If that doesn't fix the problem then its either the battery that has a fault and its not connecting with your laptop and needs replacing with a new one. At worst, its an internal power stage circuitry issues like a capacitor, filter or a mosat that needs to checked if its burned out on the power stages of your laptop, all this needs to be done by an experienced technician and fixed.