Nitro 5 won’t power up keyboard flashes on and off but nothing on screen

Julie9
Julie9 Member Posts: 1 New User
edited May 2023 in Nitro Gaming

Nitro 5 won’t power up, keyboard flashes on and off but nothing on screen, can anyone help?

Thanks

[Edited the thread to add model name to the title and issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,754 Trailblazer

    You can try to reset the battery if there is a Pinhole in the back of your laptop, if still under warranty I would not open the laptop to disconnect the battery as that may void the Acer warranty. If the fans run normally and the keyboard light goes off:

    1. Turn the laptop off (not sleep or hibernate but off).
    2. Connect an external monitor to the laptop.
    3. Turn on the external monitor.
    4. Turn on the laptop.

    NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

    If that works you may have a bad cable connection to your laptop screen. If still no results bring your laptop to Acer Services as advised below.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,027 Trailblazer

    Hi @Julie9 before this problem, did you make any installation or change in the equipment?
    Does the same thing happen to you if you use it only on battery than if you connect it to the feeder?

    Thank you.
    All the best.

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