predator helios 300 - 315-55 unable to download NVIDIA drivers. Please help

2

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder

    Not good :(

    So in device manager you have the intel GPU and nothing else? Any yellow or red marks? I think the laptop may have to head into a service centre im afraid :(

  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon

    ok i think there is no solution for it.
    i am trying to contact the warranty.
    and thanks for everyone who tried to help me ❤

  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon

    i have yellow triangle but when i update in device maganer still have the freeze and blue screen

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder

    whats the error code from device manager?

  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon

    no error code just freeze and blue screen;
    if u mean the error of the blue screen. its clock_watchdog_timeout

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder

    For the yellow triangle in device manager

  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon
    edited May 2023

    There is no error for yellow tringle when i press update driver the whole laptop freeze and then i get the blue screen

  • An error code should appear. Example:

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  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder

    Ah thats not the GPU i dont think, whats the hardware ID of it? Im really thinking its a dmaaged GPU which would nedan rma

  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon

    i think it beacuse of Vbios so how can i rest VBIOS to default or update it ?

  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon

    how can i get live support for acer

  • Download the gpuz program, change to nvidia and send a screenshot: https://www.techpowerup.com/download/techpowerup-gpu-z/

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  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon
  • It was supposed to show the bios version:

    What happens when you try to run the firmware update again?

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  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon

    i didnt run it again after what it did to laptop

    should i try again ?

  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon
  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon

    I FIXED IT !!!!!!!

    the problem was in the VBIOS
    so i fixed it with nvflash
    my brother has the same laptop so i took his vbios and installed it on mine

  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon

    Thank you everyone ❤❤❤❤😊

  • Can you explain step by step? This may help other users.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • 3BX
    3BX Member Posts: 85 Die Hard WiFi Icon
    Answer ✓

    yeah sure
    at the beginning my brother got the same laptop, so my problem was about VBIOS Version. it was causing freeze and blue screen when i install Nvidia drivers.

    to fix it i told my brother to download GPU-Z on his laptop (the working one)
    and then there was a smale share button when i pressed on it i saved his VBIOS version.
    and then i got his VBIOS and installed it on my laptop using nvflash. i watched youtube tutorial so i could know how can i install VBIOS, after i installed it i restarted the laptop and my Nvidia started to work again.

    small advice if ur nvidia is working well dont go to any firmware.
    because it cant be fixed easly. and you should get the correct version of VBIOS to work