Grievances regarding your product (ACER TV)

Daljeet87

Myself [Content Removed]. On 09 March 2023,  I purchased a 50-inch ACER TV from Gaurav Sales (Retailer).  Details are as follows.

[Content Removed]
Product: ACER TV (50") - AR50AR2851UDFL
Purchase Date: 9 / Mar / 2023

[Content Removed]

Defect Issue:
When you run this TV for 5 or 6 hours continuously, then 1 beep constantly starts coming out from the TV, which you can see in the attached videos (as proof).  And a couple of times the voice of the video becomes disappear for 2 or 3 mins. Earlier, we thought maybe a video issue but not like that. The first time this issue occurred was on 6 April'2023 then I informed the retailer "Gaurav Sales", frankly speaking, they are making fools of their customers just to earn bugs (No Knowledge, No Regret, No Ethics).
I had written this complaint to Acer support, and 1 technician came for the inspection and reset the TV... Seriously? It is a 20-year-old criterion that when the technician does not have any knowledge about the product, then he used to format the product. 

3 or 4 days later, the same issue occurred. Now, that technician came with his senior, and he changed the complete software. And now, the situation is at a different stage. Now, after 5 or 6 hrs beep comes, and then the TV restarts automatically, and "OK GOOGLE " stopped working at all.

I have been informing your retail partner (Gaurav Sales) about this issue for the last 4 weeks unfortunately they are not replying properly. And, this is Display Product - I had informed them please DON'T send me this TV. I want a only new packed product. But they ignored my request and delivered the same display TV to my home. 
I am very disappointed with your services. Kindly replace this product on a priority basis.  I will not take this anymore. 
This is my last requesting mail to replace my TV on a priority basis. I am really fed up with your support team. You have to accept that your product is defective.

Thank you for your time and consideration. Looking forward to hearing from you soon.

[Edited the content to hide personal information]

Samuel-Acer

Hi @Daljeet87,

I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

Only your local support services can help you with this, the community is not an escalation channel, unfortunately.

Note: This thread will be now closed.

Sorry for any inconveniences this has caused you,

Regards,

Acer-Samuel