All mice abruptly close opened windows on11 Acer Aspire 5

annam77619

Hello, sorry to bother you here, but I am attempting to help a friend who is recovering from a stroke to set up her laptop. It is an Acer Aspire5. It has windows 11. Any mouse I attempt to use on it acts haunted, opening a clicked on file, then abruptly closing it. Updating the mouse driver did not help. Buying a new wireless mouse did not help. Changing mouse to slow motion did not help. I am having a hard time myself because my husband is on Hospice and I am not operating up to par, but I really am the only person my friend has to try to help her. PLEASE, if you have any suggestions, let me know. I am definitely NOT a genius geek like most of you, but I am a fairly knowledgeable grandma, and I really could use some help. It is extremely hard to get her laptop configured where her caretaker can use it for her if I cannot get opened windows to stay opened.

Donna in Texas

Puraw

https://community.acer.com/en/discussion/684763/all-mice-abruptly-close-opened-windows-on11-acer-aspire-5

Hi Donna

Open Device Manager and uninstall all Mice and Touchpad drivers (with the red circles below)

Also open the Hidden Devices (top menu) and disable (greyed out) mice drivers used in the past. Reboot and try your USB mouse.

annam77619

Thank you so much for the suggestions!!! I really appreciate it. I will try them out tomorrow afternoon when I go to her house to help her again. You are so glad to have provided these suggestions. I will come back tomorrow and note whether it solved the problem or not.

Donna in Texas

Puraw

https://community.acer.com/en/discussion/comment/1200249#Comment_1200249

Hope it will work😉