All mice abruptly close opened windows on11 Acer Aspire 5

annam77619 Member Posts: 2 New User

Hello, sorry to bother you here, but I am attempting to help a friend who is recovering from a stroke to set up her laptop. It is an Acer Aspire5. It has windows 11. Any mouse I attempt to use on it acts haunted, opening a clicked on file, then abruptly closing it. Updating the mouse driver did not help. Buying a new wireless mouse did not help. Changing mouse to slow motion did not help. I am having a hard time myself because my husband is on Hospice and I am not operating up to par, but I really am the only person my friend has to try to help her. PLEASE, if you have any suggestions, let me know. I am definitely NOT a genius geek like most of you, but I am a fairly knowledgeable grandma, and I really could use some help. It is extremely hard to get her laptop configured where her caretaker can use it for her if I cannot get opened windows to stay opened.

Donna in Texas