Acer Aspire A514-54: I2C HID Device with Code 10 (Device will not start) error

Hello, I encountered an issue with my touchpad a few days ago. It suddenly stopped working and a look at Device Manager revealed that an I2C HID Device (I assume it's the touchpad) with a yellow sign and a Code 10: Device will not start error.

I've tried disabling and enabling the device, uninstalling the driver, restarting and reinstalling it, also downloading the driver from the Acer website, and reinstalling that after an uninstall. A solution online said to uninstall all Human Interface Devices and restart. Tried it also and it didn't work.

Having to rely all the time on an external mouse is getting kind of annoying, so I was wondering if anyone knew a posible fix for this issue, or if anyone else is having this same problem.

Just in case, I'm running Windows 11 22H2.

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StevenGen

https://community.acer.com/en/discussion/684570/acer-aspire-a514-54-i2c-hid-device-with-code-10-device-will-not-start-error

Check your touchpad if its cable connection has not come lose or the actual touchpad is not faulty, as this can happen to even a newer laptop, when a touchpad doesn’t work, then it just stops working all of a sudden without any warnings. Open the laptop up and check the touchpad cable and unit itself, follow the attached disassembly guide to get to the touchpad, the installation is the reverse procedure.

Try these steps first:
-Press Windows key + X
-Go to Device Manager
-Expand the Human Interface Device
-Look for HID Touchpad driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

Restart your computer and configure the touchpad.
-Press Windows key + X
-Go to Settings
-Click Devices
-Look for Touchpad
-Configure the Touchpad to your preferred settings.

If issue persist, go to this link and download the drivers: https://dl.dell.com/FOLDER06133407M/2/Intel-HID...

Once downloaded and installed, restart your computer and check the touchpad.
-Press Windows key + X
-Go to Settings
-Click Devices
-Look for Touchpad and turn it on.

If you need to replace the cable and touchpad then thi is the Acer Aspire A514-54 Touchpad Trackpad Cable is Acer part #: 50.A4VN2.004 or the Acer Aspire A514-54 Trackpad Touchpad Board Silver is Acer part #: 56.A4VN2.002

Touchpad Module Removal.pdf

Puraw

https://community.acer.com/en/discussion/684570/acer-aspire-a514-54-i2c-hid-device-with-code-10-device-will-not-start-error

Thank you for mentioning your OS. PrecisionTouchpad is a very confusing 'business" if you have to install the driver because Windows11 fails to install it after deleting. I read to disable the touchpad drivers instead of deleting but you tried both and still ended up with the yellow exclamation marks. Disabling the devices supposedly stops Windows11 from "overwriting" the Acer driver that you manually installed (something to consider).

I have the same laptop that you have (2020) with the Elan touchpad but I have also seen Synaptics touchpads on a515-54G laptops.

Find out if you have an Elan or Synaptics device in Device Manager; Human Interface Devices or Mice and other pointing devices.

Uninstall (force if asked) all touchpad devices (red frames) in Safe Mode with Device Manager.

Reboot and see what Windows11 installed (I know you already tried that but uninstalling in Safe Boot may make a difference)

If Widows11 does not detect your Touchpad after you deleted all the drivers check your registry:

\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\PrecisionTouchPad\Status
Check with Regedit (paste the above line in the header after Computer)
If you don't have PrecissionTouchpad in the registry you need to install the driver from Acer Support. This is what I have in my registry, "enabled 0" would be disabled.

I also have ElanFPservice (manual start) in my Services, I would disable this before you delete the devices.

Did you use Device Manager, "Update with driver on my computer" and pointed to the extracted driver folder (with the .inf file) downloaded from Acer? I believe that is a better method than double clicking on the Seup.EXE or Install command files. Always reboot after installing drivers.

That's all I can think off, let me know your progress.

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