predator helios 300 315-52-72ev clean reinstall gone wrong

rosinante
rosinante Member Posts: 4 New User
edited May 2023 in Predator Laptops

i have a predator helios 300 model 315-52-72ev

i damaged the original SSD recently and had to to a clean reinstall of windows, the problem is with the drivers especially the battery driver

i searched here and installed the 16 drivers associated with my laptop but it still gives me no

no battery is detected

which is worrying me since i'm worried it might cause the battery to overcharge not to mention i can't figure how much charge i have left

even though im using it at battery right now

there's also a PCI device and an unknown device in my device manager that's i'm unable to find drivers for

half of FN orders don't work

and even though i installed predator sense i can't find it anywhere even as i uninstalled and reinstalled

is there any way i can find a way to restore it as it was ?

[Edited the thread to add model name]

Answers

  • JackE
    JackE ACE Posts: 44,894 Trailblazer

    Please post a phone photo of the BIOS Information tab if possible

    Jack E/NJ

  • Puraw
    Puraw ACE, Member Posts: 13,414 Trailblazer
    edited May 2023

    Uninstall the problem devices (expand the devices and check hidden devices too) with the yellow exclamation mark in Safe Mode (start in Safe Mode by holding the Shift key down while clicking on Restart). Uninstall also the MS AC adapter and MS ACPI-compliant control method battery in Device Manager. Reboot and let Windows reinstall the best drivers.

    Note: If the display or RTK audio drivers are missing or have this yellow problem mark in Device Manager you have to use DDU in safe mode to uninstall all display and RTK drivers, then reboot.

  • JackE
    JackE ACE Posts: 44,894 Trailblazer

    Please post a phone photo of the BIOS Information tab if possible

    Jack E/NJ