AMD radeon vega 8 overheating while computer is idle

shxv
shxv Member Posts: 6

Tinkerer
in Nitro Gaming

today randomly when i turned on my laptop and started using chrome like normal.. i noticed that the fans were continuously running even tho i was not playing any game.. i went on task manager to investigate more and my AMD radeon vega 8 was at 90 degrees and more than 90% of my memory was in use.. i can feel the heat while typing… it went shut down on its own to protect computer from over heating once.. idk what to do.. someone please help me.. im attaching screenshots of my computer

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Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,990 Trailblazer

    Hi @shxv as I see, the highest memory consumption is from the Google AMD and Discord software, when you turn on the computer for the first time, does it have these consumptions?

    To verify that it is not a virus or malware, download and run the following Microsoft security scanner, it will not install, it will only run, please tell me the results:

    https://learn.microsoft.com/en-us/microsoft-365/security/intelligence/safety-scanner-download?view=o365-worldwide

    Thank you.
    All the best.

    • Un saludo / All the best
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  • shxv
    shxv Member Posts: 6

    Tinkerer

    @Alejandro_AC these softwares did take this amount of memory for as long as i can remember but it never had my computer heating so much..
    besides they're all taking up less that 1gb of memory which ig is fractional in front of total ram available.. im pretty sure its some virus as recently i switched off windows defender from my computer completely using registory editor and windows security disable tool i found online to download some softwares and boost fps while gaming as windows defender did take a lot of computers memory which led to continuos fps drops.. do u think i should factory reset my computer and the let the aplications and files get deleted.. then download the safer ones all over again and avoid piracy of games..

    any suggestions.

    ALSO I WILL DOWNLOAD THAT MICROSOFT SAFETY SCANNER TOOL RN AND CHECK
    TY FOR REPLY

  • shxv
    shxv Member Posts: 6

    Tinkerer

    hi @Alejandro_AC
    i just finished the short virus scan..
    it did find 3 suspected files and deleted it but i dont see any visible changes.
    my cpu is still at 85 degrees celcius even tho i only used chrome..
    im gonna restart my pc and start the long safety scan and update

    thanks

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,990 Trailblazer
    edited May 2023

    Perform a full scan, this may take a few hours.

    If it was infected, it may be the reason and there may be more.

    Were they viruses, malware or trojans?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • shxv
    shxv Member Posts: 6

    Tinkerer

    @Alejandro_AC it was both malware and trojans lmao

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,990 Trailblazer

    Do a full test, anyway, after a trojan infection, the system is compromised, in my humble personal opinion, I would save the important personal files to an external media and install Windows from scratch with the recovery option erase everything.
    The recovery partition, which I hope I still have, is safe from infection.

    Thank you.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • shxv
    shxv Member Posts: 6

    Tinkerer

    @Alejandro_AC
    this was the end result of the virus scan (long one) what now….


    image.png

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,990 Trailblazer

    It removes system and internet temps and defrags the drive and checks the temperatures again.
    Anyway, as I said before, the system is compromised by Trojans even though they are removed.

    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • shxv
    shxv Member Posts: 6

    Tinkerer

    @Alejandro_AC
    so basically i have to factory reset my windows and save my important files on an external drive??

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,990 Trailblazer

    That's my personal opinion regarding security, but I can't assure you that it will fix the temperature problem, wait a few days and run the Microsoft security utility again to make sure it's completely clean.

    After cleaning, did the temperature drop under the same conditions as when it rose previously?

    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • chetanborade
    chetanborade Member Posts: 1 New User

    Hello, I am facing the same issue. Even when my laptop is idle, the GPU temperature is 70 to 80 degree celcius. While using chrome it goes as high as 95 degrees. I dont know what to do. Can anyone help me. I had recently purchased this laptop and I dont want to buy a new one.

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