acer nitro 5 (an515-57) I don't see the keyboard in nitrosense

Bicu
Bicu Member Posts: 1 New User
edited February 5 in Nitro Gaming

I have the laptop acer nitro 5 (an515-57) and I don't see the key board option in nitro sense app, what I need to do?

[Edited the thread to add model number]

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,474 Trailblazer

    Hi,

    If you have the red coloured keyboard backlight, you may not have the RGB keyboard backlight, so there's no option to change the zone colours.

    If you have the keyboard like the first picture, you can not change the colours of the lights.

  • Manila
    Manila Member Posts: 2 New User

    I'm encountering the same issue. Previously, when clicking the Nitro Sense button, the color would change to a rainbow, and I could customize it to my liking. However, now it remains stuck on red. Additionally, the app is not launching.

    I attempted to resolve the issue by installing all available Nitro Sense versions from Support, but upon installation, it stated that they were not supported. What could be causing this? I had access to these features before, but now they seem to have disappeared.