A515-56-51AE I keep having problems with the "Enter" key not working with Word from Office 365.

tsmartin37
tsmartin37 Member Posts: 4 New User
edited April 2023 in Aspire Laptops

I have tried two of the fixes on the internet, turning off shortcut keys (non were on), and then deleting the keyboards and rebooting. After the reboot the enter key worked for a while that quit again. It works fine with notepad! I checked for updated drivers on the Acer site and did not see anything that would seem to fit my problem. Any ideas what I can do. I'm running win 10 ver 21H2 OS Build 19044.2846. I'm running word 16227.20280. Do I have a problem with dirvers or with Word?

[Edited the thread to add model name]

Best Answers

Answers

  • Hi! What is the exact model? Example: AN515-55-5890. This topic in Portuguese may help: https://answers.microsoft.com/pt-br/msoffice/forum/all/tecla-enter-n%C3%A3o-funciona-no-word/cacff01e-4798-4471-862a-197c7e3ea3a2

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • tsmartin37
    tsmartin37 Member Posts: 4 New User

    The exact model is A515-56-51AE

  • Puraw
    Puraw ACE, Member Posts: 13,152 Trailblazer
    Answer ✓

    Whenever you have an issue with any Office program (any version) and not that problem with Windows apps like WordPad you have to run Modify Office in "Add and remove Programs" there is an option to reinstall Office and that may ask for your e-mail address used when you purchased Office365.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited April 2023

    @tsmartin37

    I understand you say "It works fine with notepad! "

    I understand you say "keep having problems with the "Enter" key not working with Word from Office 365."

    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin 
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..
    Try and check whether it is working now ..

    Try windows + x

    type appwiz.cpl on run

    select the office program - You can see quick repair and online repair ran quick repair first. Now try to use the enter key on word. If it is still not working

    then you can try online repair

    Kindly go through the details from the links given below

    https://www.groovypost.com/howto/repair-microsoft-office-365-installation/

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • tsmartin37
    tsmartin37 Member Posts: 4 New User
    Answer ✓

    The petition for restore had never been set up so no restore was possible.

    I did a repair on Office 365 and that seems to have fixed the problem. Thanks for your help.

  • tsmartin37
    tsmartin37 Member Posts: 4 New User

    My problem has also migrated to my netscape.net account which I view in Chrome. They had answer that I should set up a second account and use it. The backspace works properly when I use the incognito account which according to chrome means the drivers are ok for the keyboard.

    Anyone have some other ideas?

  • Have you tried to reinstall windows by pressing alt+f10 before the acer logo?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)