nitro 5 desktop has limited capabilities like I'm on a profile without admin permissions

SUNSETPIXIE85

first off im not familiar with laptops very much or the programming that said i prob had no buisness essing around with things to begin with.

my problem began after i did a factory reset and clean the drive because i was sure i had gotten a virus, once finished everything appeared to be fine, until i went to go use the start menu on my desktop. thats when i noticed that not only can i not open the start menu i cant use the search bar or open any apps on my task bar. the apps will highligh when i click on them, but thats about it. my browser windows will open and i can right click on the start menu wich just gives me a list of options to choose from, nd more than half of them wont even open. options im seeing ae things like installed apps, mobility center, power options, event viewer, system, device manager and so on and so forth. ive tried to use command promp to make another admin account, but that was a fail. i cannot open cmd in admin permissions either. please someone help me. i think im on a profile somehow without admin permissions. im to scared to touch anything else incase i wreck it even more.

oh yeah another problem im havinhg with it is i cannot use windows shortcuts like i will try the ctrl alt delete and power off than ive triied the f10 after a force power off its like my pc wont perform any commands or whatever they are called, i was trying to get it to go to trouble shooting but i cant, it just powers off nd restarts to login as normal, no mater how many times i try get it to go to start up menu i havent tried or done anything with the bios, as i know absolutly nothing about that stuff nd really dont want to f$#^& it up even more.

please does anyone know what might be happening with my nitro 5 pc, and can someone please help me trouble shoot or fix it with step by step tutorial.

[Edited  the  thread  to  add  model  name]

William_mk2

@SUNSETPIXIE85

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

It will show you keep my files and remove everything
chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 
If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot  -  click on reset this pc
click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
It will reinstall windows. 

If the just remove my files is not working..

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.