Elan WBF Fingerprint Sensor no longer working

The fingerprint sensor suddenly stopped functioning one day. I downloaded the most recent driver from the Acer website since I thought it might be a driver issue, but the problem persisted. Run "sfm /scannow" as well, and it stated that everything was in order. After turning on "show hidden devices," I looked in Device Manager and discovered the Elan WBF Fingerprint sensor was greyed out in the Biometric Devices category. Windows issues a code 45 indicating that the device is not connected. I assume that the touchpad and sensor are both linked to a single cable because I'm using Windows 11 Pro. I'm unsure about the sensor because the touchpad continues to function. I hope I won't need to disassemble the laptop to inspect the cables. Who knows what's

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billsey

You don't tell us what computer you have. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Did the system come with W11 Pro installed or did you upgrade? I assume from your description the sensor is embedded in the touchpad? Can you post a picture of the properties for the sensor that shows the error code, and expanded view of the USB Controllers and Connection managers in Device Manager?

Puraw

https://community.acer.com/en/discussion/683758/elan-wbf-fingerprint-sensor-no-longer-working

Check with Regedit if Windows Hello Biometrics is turned off in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Biometrics
Enabled DWORD
0 = Disable
(delete) = Enable

William_mk2

@kanyewestnewmerch

First of all we need to determine whether it is a hardware or software issue. Even after reinstalling windows if you face the same issue then it might be a hardware issue. Let us check it software wise.

Sometimes a simple system restore will fix the issue..

Try windows x
click on power shell admin or command prompt admin
type rstrui
chose an earlier date on which your computer was working fine
click on next, finish, yes
It will restore your computer to an earlier date
if you get an message - system restore not completed - click on close
It will show you all the icons..
Try and check whether it is working now ..

Try windows + x

go to device manager - expand usb - remove all the entries restart the computer and check

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

It will show you keep my files and remove everything
chose keep my files
chose the account - type the password - click on local reinstall - click on reset
It will be in progress..
login to computer and start using the computer.
If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started
chose remove everything
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot - click on reset this pc
click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset
It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset
It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset
It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.