How to fix quick charging and battery draining issue in my acer laptop?

Karan23

My acer laptop is facing quick charging and battery draining issue, like charges completely in 15 minutes and then drains very fastly for an hour. It's been over heating Also this complete issue is new to my laptop.

Puraw

https://community.acer.com/en/discussion/683616/how-to-fix-quick-charging-and-battery-draining-issue-in-my-acer-laptop

The overheating may be due to plugged air vents or a fan problem, if the fan makes a high pinching noise at startup you need to replace the fan. To clean the fan and check the "dust trap" between the fan and heatsink you need to open the laptop, disconnect the battery cable from the MOBO and remove the fan. The grill in front of the heatsink may have a layer of dust and lint accumulated blocking the airflow and overheating the CPU. Also use Balanced Power plan not High Performance and when playing games always have the power adapter plugged in. Have your laptop a bit raised from the table top, no soft surface like pillows, carpets that restrict the intake airflow and keep the laptop cool away from books or other table top items.

Regarding you question about the battery, create a Battery Report in Windows by typing the following line in the Command Prompt: powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html

Open the file "battery_report.html" on your Desktop (double click) and check the charging history over the last 3 days. If Full Charged Capacity is very low (<20% of the Designed Capacity) you have a dead cell and need to replace the battery.

William_mk2

@Karan23

I am really sorry for the inconvenience..   Let us do the basic steps first..

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
 
If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
 
It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

Try windows x 
go to device manager 
expand Battery
right click on all the items below battery – uninstall 
Restart the computer 
 
It should work fine.. 

William_mk2

@Karan23

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

So,it's likely the battery meter needs to be recalibrated. If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions


1. With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
2. Turn the machine back on.

3. Disconnect the AC adapter.
4. Use battery power until the battery-low warning appears.
5. Reconnect the AC adapter and fully charge the battery again.
6. Follow these steps again until the battery has been charged and discharged three times.

If it is still not working then you might have to replace the battery and check it.

William_mk2

@Karan23

If you still face the same issue….

If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

SINSIFNDFJNSD

the command centre thing doesn't work

Puraw

https://community.acer.com/en/discussion/comment/1239715#Comment_1239715

This thread has been inactive for 7 months, I suggest that you start a new thread with your PC model, year and Windows version, if you mean by "command center" Acer Care Center, that program fails a lot in Windows11 and I recommend uninstalling ACC, you don't need it.

Batchu_Obed

im facing battery draining issue on acer aspire series E1-510 model please resolve this issue as early as possible acer Teams over to you.

Batchu_Obed

https://community.acer.com/en/discussion/683616/how-to-fix-quick-charging-and-battery-draining-issue-in-my-acer-laptop

Me too facing the issue i think acer Team has to resolve this issue at the earliest to make the products work efficiently and accurately .