USB Controller driver for Windows 10 on Nitro AN517-55

marsIANin
marsIANin Member Posts: 7

Tinkerer

Hi everybody

I've recently purchased Nitro AN517-55, installed Windows 10 on it and all the drivers on the drivers page on Acer website. However, USB controller still has issues according to the Device Manager. USB ports are working in fact but I would like to configure everything properly. Any ideas?

Best Answer

  • Lextersmith
    Lextersmith Member Posts: 13

    Tinkerer

    Answer ✓

    You need to know VID & PID of your USB controller, and then Google for proper driver ( same model of laptop can be equipped with different chip ).

    Also delete existing driver before install proper one.

    To find PID & VID on Windows:

    1. Go to Control Panel > Device Manager and find your USB device.
    2. Double click the device or right click and select Properties.
    3. Go to the Details tab and select Hardware ID to view its PID and VID.

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,180 Trailblazer

    Not trying to be critical but why downgrading a brand new Windows11 platform with W11 drivers to a 10 year old Windows version? Driver issues are unavoidable if you do that, everything will work fine in W11, even 20 year old 32 bit Vista programs run flawlessly in Windows 11 22H2. Please "Reset this PC" in Windows10 Safe Mode (Shift+Start>Shutdown) by typing this comand in the Command Prompt: systemreset --factoryreset and all your USB issues will be resolved😉

  • marsIANin
    marsIANin Member Posts: 7

    Tinkerer

    Hi Puraw,

    First of all, I haven't downgraded anything - I purchased a laptop without OS and installed an OS I'm familiar with. I've had experience with W11 on my office laptop and sorry, I've had enough. As an experienced Windows user I consider that W98 was excellent, WMe was meh, WXP was excellent, Vista was absurd, 7 was excellent, 8 was so-so, 10 is excellent, 11 is…guess what. 20 years ago I was a buyer of the very first 64-bit processor AMD Athlon 64 and installed Windows XP 64-bit edition (anybody remember this?) which hasn't even been translated to my native language. And it was a real pain to find drivers for it - nVidia, ATI and Realtek issued them but printer manufacturers… didn't give a *****. Anyway. these times are gone and I'm not willing to be a Microsoft beta tester anymore. So, I'm not going to upgrade my OS at least until October 14, 2025. The question is can you help me with a USB controller driver for Windows 10? I strongly believe it does exist somewhere and I'm just missing something.

  • Puraw
    Puraw ACE, Member Posts: 13,180 Trailblazer
    edited April 2023

    I will leave your W10 USB driver question for others to answer.

    I disagree with you on W98, a thru disaster (had to be reinstalled daily). Vista Business (32 bit) was very slow but considered, with WXP, one of the better Windows platforms. Sorry, but you are wrong about Windows11 22H2, far more robust, better security, with driver update maintenance, than W10 and as you wrote W10 will be no longer supported by MS in Q4 2025 so you will have to upgrade to W11 or change to Linux.

  • Lextersmith
    Lextersmith Member Posts: 13

    Tinkerer

    Answer ✓

    You need to know VID & PID of your USB controller, and then Google for proper driver ( same model of laptop can be equipped with different chip ).

    Also delete existing driver before install proper one.

    To find PID & VID on Windows:

    1. Go to Control Panel > Device Manager and find your USB device.
    2. Double click the device or right click and select Properties.
    3. Go to the Details tab and select Hardware ID to view its PID and VID.

  • marsIANin
    marsIANin Member Posts: 7

    Tinkerer

    Thank you SO much!!! 👏

    I've followed your advice, found some turkish forum with the same issue and it turned out that it was Thunderbolt driver missing (this driver is not available on Acer support page of my model):

    https://www.intel.com/content/www/us/en/download/736380/intel-thunderbolt-3-and-4-dch-driver-for-windows-10-and-window-11-for-intel-nuc-12-compute-element-elm12hb-x.html

    P.S. Needless to mention, works perfectly with Wndows 10 😎