I have an Acer Z24-890-UA91 which we bought about 3 years ago with Windows 10 installed. A month ago after receiving all these admonishments from Microsoft I downloaded and installed Windows 11. Then came the KB5023706 update and the trouble started. Long story short, it went downhill from there and after looping repeatedly back to the 0xc00000021a error codes while none of the internal repair possibilities worked. It was basically dead, and what with my limited knowledge the only option left was a clean install of Windows 11. Seeing that I had photos and other stuff of value to me on there I did not just want to do that. The internet is a wonderful place and suggested that yes you could get the information off your HDD even if the OS is not functional. I found a very nice video from someone in Dubai showing how to open up an Acer Z24-890 so after watching it a few times I managed to get the plastic back off the machine. Unfortunately the Dubai Acer -I guess- had a HDD and the video showed how to take it out. My Acer, unfortunately, has something else in there: a Kingston RBU-SNS-8154 P3512 SSD. Now I am stuck- (1) how do I get it out of the metal casing? There are a bunch of screws and at least one is hard to get to without removing something else. (2) is the Kingston the only thing under the metal casing? If not what is the other thing? (3) the videos I saw with an HDD takes it out and uses a connector which plugs into the HDD on one end and a USB on which plugs into your computer at the other end to transfer data off the HDD. In pictures of a Kingston SSD there are also connectors but when I peek under the metal casing I can see the B+M key edge connectors but they do not seem to be plugged into the motherboard. If I remove the Kingston can one buy cables similar to those used to transfer information from a HDD to another computer? and can I actually transfer data from the SSD in this way: is the SSD readable if you plug it in this way? Any help would be very much appreciated – there is only so much you can learn from searching online.