Repair Request Page Is Broken I've tried using Chrome and Opera on the Chromebook and my phone

Nicci11

I am trying to make a repair request. First off, it won't allow me to change the purchase date. Fine, whatever, I'll add a copy of my receipt and bring it up later. But then I can't get past the address page. The text box for the postcode won't accept letters. The text box for an email address won't accept symbols(??). What am I supposed to do? Online chat is not functioning. I have a spinning headache and a very sore throat, so am in no mood (been at this for two hours) to talk on the phone to someone just following a script. I have sent an email but I have little faith it will even be read by a human.

Is there an option I have missed somewhere? Is there something I'm not doing right? I've tried using Chrome and Opera on the Chromebook and my phone (it won't even fully load). Do I need to load up my PC and use IE (or whatever they're calling it now…Surf?)?

[Edited the thread to add issue detail]

JackE

Might help if you could post the link that you're trying to use. There are dozens depending on country.