My Acer nitro 5 AN515-55-53AG NVIDIA DRIVERS OR GPU PROBLEMS (Stops Working)

mabf000

Hello, I'm having some problems with the gpu or the nvidia drivers to be honest i don't know what is causing the problem.

For some reason, when I turn my pc on or sometimes when im even playing i got a Blue screen and then the pc restarts, and when it loads windows the Nvidia drivers won't load and the device manager tells me that i don't have any graphics card at all

This is what i do and i keep getting this issue:

• FRESH INSTALL OF WINDOWS 10 and 11
• I UPDATED ALL THE DRIVERS
• I OPEN THE PC AND EVERYTHING IS FINE, I EVEN REPASTE THE GPU AND THE CPU AND PUT NEW THERMAL PAD (THE CPU AND THE GPU TEMPERATURES ARE NORMAL)
• THE PROBLEMS IS KIND OF RANDOM BECAUSE SOMETIMES WHEN I PLAY IT CRASHES THE GAME, OR SOMETIMES WORKS GOOD BUT WHEN I TURN OFF THE PC AND TURN IT ON THE NEXT DAY WHEN WINDOWS STARTS I CANT SEE THE NVIDIA DRIVERS OR THE GPU GETTING DETECTED

William_mk2

@mabf000

Let us do the basics first..

I am really sorry for the inconvenience..   Let us do the basic steps first..

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
 
If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
 
It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

Try windows x 
go to device manager 
expand Battery
right click on all the items below battery – uninstall 
Restart the computer 
 
It should work fine.. 

William_mk2

@mabf000

If it is a software issue try the following the steps..
 
Try windows x 
go to device manager 
expand display adapter
right click on display driver - uninstall 
Restart the computer 

It should work fine.. 

If it is still not working 
Uninstall the display adapter from device manager 
Don’t restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the display driver 
 
It should work fine.. 

William_mk2

@mabf000

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

It will show you keep my files and remove everything
chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 
If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot  -  click on reset this pc
click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
It will reinstall windows. 

If the just remove my files is not working..

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

William_mk2

@mabf000

If it is still not working..

Try this method..

On a different working computer. 

Go to the website 
https://www.microsoft.com/en-in/software-download/windows10
Below the info Create Windows 10 installation media
click on download tool now.. 
It will download the windows media creation tool  - click on media creation file on the lower left corner.
Insert a blank 8 gb flash drive 
it will download and install the windows 10 on the blank flash drive.. 

Now insert the flash drive on the broken computer
Tap f2 while turning on the computer
It will go to bios
Go to main
change the f12 boot menu to enabled
Go to boot tab or boot options tab
change the settings
Boot mode: UEFI
Secure boot : Enabled
F10 - Save the changes
Try f12 while turning on the computer.
It will go to boot menu
chose the usb

Boot it using flash drive..
click on install
chose custom
on where do you want to install windows screen - remove all the partitions
It will become like one single unallocated space  
There is no need to format it.. 
chose the unallocated space 
click on next 
It will install the operating system. 

It should work fine.

If you are still facing the same issue, then you can try installing windows updates, try installing the driver from nvidia website and if it is still not working then it might be a hardware issue.

Puraw

https://community.acer.com/en/discussion/683262/my-acer-nitro-5-an515-55-53ag-nvidia-drivers-or-gpu-problems-stops-working

Please bring/send the laptop to Acer Services and ask them to reinstall OEM Windows11. firmware, Acer drivers and programs for a small service charge ($25) or for free. You may lose some of your files. Don't reinstall different Windows versions anymore as that will corrupt the drivers store and you will not be able to use your laptop😐️.

mabf000

thank you for the response and thank toy William_mk2 for giving some advice but those answer didnt work.

and i cant take the laptop to the acer service because im not in USA, is there a way that they tell me what windows and what drivers do i need to install to get this pc working again, is kind of annoying because is happening every time now even when im not even playing