Predator Helios PH517-51 Dark/black screen Since then it hasn't turned back on.

FKRead95
FKRead95 Member Posts: 4 New User
edited April 2023 in Predator Laptops

So I normally leave my laptop on (on charge) while I'm home. Which is no more then 4-5 days consecutively. On the 4th day I walked upstairs and the screen was black. Since then it hasn't turned back on. Ive tried multiple battery reset solutions but nothing seems to be working. I took the back off the laptop and unplugged the battery and left it out for 20 minutes. Plugged it back in and still nothing. I have all lights on and everything but just no image. Tried plugging HMDI in but no image popped up on external screen either. Bought laptop around 6 months ago. Predator Helios

[Edited the thread to add model name to the title and add issue detail]

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Answers

  • Puraw
    Puraw ACE, Member Posts: 17,070 Trailblazer
    Answer âś“

    I assume you toggled the F5/F6 keys that turn on/off the screen?

  • Emma_
    Emma_ Moderator, Member Posts: 226 Moderator

    Hello!!

    @FKRead95

    # Try to get the BIOS page.1. Turn OFF the unit.
    ​

    2. Press and hold the F2 key and turn on the unit. 


    3. You will be in setup utility page. 


    4. Once you got the screen release the F2 key.

    5. Tap on F9 key and hit enter key without changing the option.

    6. Tap on F10 key and hit enter key without changing the option.

    7. Your unit will restart by itself. 



    Check this T/S and post the result. ​

    Regards,

    LunaNova14

  • Turn off the computer, unplug the power adapter, press the pinhole button for 10 seconds and leave the computer off for half an hour.

    image.png
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • FKRead95
    FKRead95 Member Posts: 4 New User

    I think I've put in the wrong model type on the post. Back of the laptop it quotes "PH315-54-98NC

  • Have you tried swapping slots rams?

    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Cabzy
    Cabzy Member Posts: 3 New User

    same problem now! I need an update about this. So have you fix it now? Does the GPU was the problem? Or you just changed your battery? Hope you find this. I need answers too.