travelmate p2410 no sound install realtek driver from acer still not resolve.

rizeman

after upgrade to windows 11 problem with sound, try yo install realtek driver from acer still not resolve

[Edited the thread to add issue detail]

William_mk2

@rizeman

Try windows + x

go to device manager

go to sound video and game controller

check the sound driver. check whether it shows any ! mark or redx

Right click on sound driver - uninstall ( dont check the box - delete software )

Restart the computer and check.

Sometimes a simple system restore will fix the issue.. 

Try windows x
click on power shell admin or command prompt admin 
type rstrui
chose an earlier date on which your computer was working fine  
click on next, finish, yes
It will restore your computer to an earlier date 
if you get an message - system restore not completed - click on close 
It will show you all the icons..
Try and check whether it is working now ..

If it is still not working 
Try windows x 
Go to device manager - Go to sound video and game controllers. Expand it 
Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers.  While uninstalling plase check the small box - delete driver software.

Don’t restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the sound driver

It should work fine.

William_mk2

@rizeman

First of all, we need to determine whether it is a hardware or software issue.

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

It will show you keep my files and remove everything
chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 
If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot  -  click on reset this pc
click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
It will reinstall windows. 

If the just remove my files is not working..

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

if the sound is still not working please take the computer back to windows 10

William_mk2

@rizeman

If you dont find the option to go back to windows 10 while resetting the computer ..

If it is still not working , please try the steps given below

How to install windows 10 using media creation tool

Try this method..

On a different working computer. 

Go to the website 
https://www.microsoft.com/en-in/software-download/windows10
Below the info Create Windows 10 installation media
click on download tool now.. 
It will download the windows media creation tool  - click on media creation file on the lower left corner.
Insert a blank 8 gb flash drive 
it will download and install the windows 10 on the blank flash drive..  Please make sure it is atleast a 8 gb usb flash drive

Now insert the flash drive on the broken computer

Tap f2 while turning on the computer
It will go to bios
Go to main
change the f12 boot menu to enabled
Go to boot tab or boot options tab
change the settings
Boot mode: UEFI
Secure boot : Enabled
F10 - Save the changes
Try f12 while turning on the computer.
It will go to boot menu
chose the usb

Boot it using flash drive..
click on install
chose custom
on where do you want to install windows screen - remove all the partitions
It will become like one single unallocated space  
There is no need to format it.. 
chose the unallocated space 
click on next 
It will install the operating system.  Now you can change the language to english and complete the post ffr steps.

Now the sound will be working fine on Windows 10

Puraw

https://community.acer.com/en/discussion/683198/travelmate-p2410-no-sound

You wrote "try to install realtek driver" and that may be the problem, you have to uninstall in Safe Mode all Realtek drivers using DDU version v18.0.5.4 (free download). Then reboot and let Windows11 install the best driver for your audio card.

If you need help how to do this click on Quote or type @Puraw at the top of your reply, otherwise I won't see it.

billsey

There are several different TravelMate P2410 series. On the same sticker that has your serial number should be the full model number. It will look like TravelMate P2410-xx-xxxx. Please let us know what you have. When you go to Sound settings to select the output device, what devices are listed? What is selected?