My acer nitro 5 won’t charge or turn on

Kilopop35

help me I have had the computer for 3 years

StevenGen

https://community.acer.com/en/discussion/683150/my-acer-nitro-5-won-t-charge-or-turn-on

What is your Nitro model number, it should be something like AN515-xx or similar? As those symptoms are an internal issue and in the power section of your laptop, with circuitries shorted or burned out like a capacitor or a mosat or even the Super IO or BIOS chip that needs either resetting or reprograming or replaced. Do a Hard Reset by taking the main battery out and disconnect the BIOS battery and take the ram out, leave all components disconnected for 15 min and reconnect and see if the laptop reboots.

If it doesn’t then take your laptop to an experienced technician that has the appropriate testing equipment and micro soldering tools and who can trace the actual fault to where it is, as there is nothing that a user like you can do or can fix, as all these components are microscopic and you need the appropriate tools to fix your laptop.

Emma_

Hello!!

@Kilopop35

https://community.acer.com/en/discussion/683150/my-acer-nitro-5-won-t-charge-or-turn-on

Please check whether the charger is connected properly between the power outlet and laptop. 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  




I am really sorry for the inconvenience..   Let us do the basic steps first..

 

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

 

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

 

It should work fine.. 

 

Regards,

LunaNova14

billsey

Does the charge light come on at all when you plug it in? Is it on steady or blinking? You might have a bad charger, a bad battery, a confused battery or something worse.

Puraw

https://community.acer.com/en/discussion/683150/my-acer-nitro-5-won-t-charge-or-turn-on

The "Not Charging" after 3 years sounds like a battery issue to me, open the laptop, disconnect the battery cable, press the power button a few minutes (keeping the button depressed) to discharge possible statics, plug in the power adapter and see if you can boot without a battery. If that works, connect your battery again and try to start, if that does not work you need to replace the battery.

William_mk2

@Kilopop35

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

William_mk2

@Kilopop35

I am really sorry for the inconvenience..   Let us do the basic steps first..

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
 
If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
 
 
It should work fine.. 

William_mk2

@Kilopop35

Try to check the lights on the side of the laptop. One light is for the charger ( for charging the battery on the laptop ) and the other light will turn on when you press the power button. If both the lights are not on then it looks like a hardware issue. You might have to contact the local tech. He will open the laptop and check. There might a small loose connection between the cables and components.

William_mk2

@Kilopop35

If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.