Laptop (A515-45-R5B9) to Monitor (2xDell 0YMYH1) Display

ladybug_giraffe
ladybug_giraffe Member Posts: 1 New User
edited April 2023 in Aspire Laptops

Hello!

I have an Acer Aspire 5, model A515-45-R5B9. It has an HDMI port, a USB-C port, and a couple of standard USB ports.

I have two Dell monitors. They're both Dell 0YMYH1 24" Black LCD LED Monitor Displays.

Previously, I had my monitors' DVI-D cords plugged into DisplayPort adapters, both of which plugged into a single box; then I had a USB-C cord that went from the box to my laptop. This way, I was able to access all three screens.

When I bought this laptop, I tried plugging in the same USB-C, and no dice. So I bought a different cord to instead plug the USB-C port from the box into the HDMI port on my laptop. Again, no visuals. Finally, I tried getting a cord that goes from the DisplayPort on the monitor adapter to the laptop's HDMI; with another USB-C cord splitting off to power it (bypassing the box completely), and this isn't working, either.

I believe that the USB-C on the laptop is data only, but there has to be a way to hook up additional monitors, right? Even in the "settings", it gives me the option to "detect other displays"?

Thank you for any help you can offer. I don't know if it's the monitors, or the cord combinations, or what, but I don't want to buy new equipment or new cords without some experienced advice. Thank you so much in advance for your help!

Answers

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    I see no indication in the spec that says the A515-45 models support DP Alt Mode on the USB-C gen 1 port. That means any box coming off that port will need it's own video generation onboard, instead of using DP over USB-C. All USB 3.0 docks that provide video outputs work that way, but a lot of the newer, cheaper docks require Alt Mode support to do video. It sounds like the previous laptop did support Alt Mode…

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