Display errors there is a white light on the right side of the display.

Bhimesh
Bhimesh Member Posts: 3 New User
edited April 2023 in Aspire Laptops

Even when my laptop is powered off, there is a white light on the right side of the display. why?

[Edited the thread to add issue detail]

Best Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,314 Trailblazer
    edited April 2023 Answer ✓

    Hi @Bhimesh can you please tell me the exact model of the equipment, the version of the operating system and, if possible, a screenshot of the problem?

    Excuse me for the question, but have you verified that it is not a reflection?


    Thank you.
    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,314 Trailblazer
    Answer ✓

    Okay, no, it doesn't look like a reflection, it would have other forms. I don't know what it is, it seems that it may be a problem between the layers that are part of the screen.

    It can also be a "burnt" of the pixels for having had the same image with high brightness for a long time and it was marked.

    Do you know if the equipment can be exposed to the sun for some time?

    I really don't know what the problem could be, I imagine that I already tried to wipe it with a slightly damp cloth, although it is clear that it is not the problem.

    Does the equipment have a warranty at this time? If you have it, you should contact Acer.

    With the screen on, is this problem very noticeable?

    One last test, although the problem already appears with the screen off, would be to connect an external monitor or TV and see if the stain appears.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,314 Trailblazer
    edited April 2023 Answer ✓

    Hi @Bhimesh can you please tell me the exact model of the equipment, the version of the operating system and, if possible, a screenshot of the problem?

    Excuse me for the question, but have you verified that it is not a reflection?


    Thank you.
    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Bhimesh
    Bhimesh Member Posts: 3 New User

    Acer Aspire E15. Windows 10. It is not a reflection.

    Thank You!

    Screenshot 2023-04-07 205558.png

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,314 Trailblazer
    Answer ✓

    Okay, no, it doesn't look like a reflection, it would have other forms. I don't know what it is, it seems that it may be a problem between the layers that are part of the screen.

    It can also be a "burnt" of the pixels for having had the same image with high brightness for a long time and it was marked.

    Do you know if the equipment can be exposed to the sun for some time?

    I really don't know what the problem could be, I imagine that I already tried to wipe it with a slightly damp cloth, although it is clear that it is not the problem.

    Does the equipment have a warranty at this time? If you have it, you should contact Acer.

    With the screen on, is this problem very noticeable?

    One last test, although the problem already appears with the screen off, would be to connect an external monitor or TV and see if the stain appears.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Bhimesh
    Bhimesh Member Posts: 3 New User

    Thank you for your ideas and have a great day!

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,314 Trailblazer

    You're welcome friend, may you also have an excellent day.
    A cordial greeting.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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