Cancellation policy is a joke

Randomwords15
Randomwords15 Member Posts: 1 New User
edited April 2023 in Welcome Forum

Tried to cancel an half an hour after making it through on the avenues I could. Suddenly they shipped out my product quickly. Do you not order from this company I strongly recommend you go somewhere else

Comments

  • StevenGen
    StevenGen ACE Posts: 12,476 Trailblazer

    Can you elaborate exactly what happened as your post is confusing?

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 703 Moderator

    Hi @Randomwords15,


    I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

    Only your local support services can help you with this, the community is not an escalation channel, unfortunately.

    Note: This thread will be now closed.

    Sorry for any inconveniences this has caused you,

    Regards,

    Acer-Samuel

This discussion has been closed.