Acer Travelmate stuck at windows loading screen

CarolJenkins
CarolJenkins Member Posts: 7 New User

Hi, I have an Acer Travelmate laptop running Windows 10, and it's been working fine for the past few months. However, today I tried to turn it on and it's stuck at the Windows loading screen. The loading circle just keeps spinning, and the laptop won't move past that screen.

I've tried restarting it a few times, and even left it for an hour to see if it would eventually load, but no luck. I'm not sure what's causing the issue, but I haven't made any recent changes or updates to the laptop.

Does anyone have any suggestions for how to fix this issue? Any help would be greatly appreciated. Thank you!

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,152 Trailblazer

    You may have a driver issue, to bypass the loading of drivers by Windows you need to boot in Safe Mode. You can get to Safe Mode 2 ways, using your USB Recovery Flash drive or if you never made one borrow a Windows10 USB Recovery Flash drive, boot with the USB drive inserted in the correct USB 2.0 or 3.1 port and press F2 to open BIOS then move the USB drive to the top of the boot devices list (last BIOS page), exit BIOS while saving settings and start again still with the USB drive inserted. Now WindowsRE will open (blue screens) and go to Troubleshoot>Advanced>Restart in Safe Mode F4 or 4, or you can restore system to an earlier date or Reset this PC without losing your files.

    The second method is forcing Windows to shutdown 3-4 times with the Power Button, keeping it depressed a few seconds till all lights are off. When you repeat that 3 times Windows will start in Repair Mode but don't select Repair, Go to the next screen "Restart">Safe Mode F4 or 4 and in safe mode you can restore your system by typing: rstrui.exe in the Command Prompt then select a date that Windows still worked, alternatively disable some startup programs, type msconfig in Command Prompt or Search Box and disable all your start programs, reboot without the USB Recovery drive and if that works enable one by one the start programs till you get the freezing problem again. If it is caused by drivers you need to open Device Manager and check for the yellow warning icons, uninstall that driver and boot so Windows will install a driver that works. Another thing to do in Safe mode is running DISM online and SFC /scannow in that order: type in the Command Prompt: Dism.exe /online /cleanup-image /restorehealth (takes 10-15 minutes) should end with success, then type: SFC /scannow (don't forget a space before the /) that takes a bit longer and if errors (hopefully repaired) it will show at the end of the dumb file ("C:\Windows\Logs\CBS")

  • billsey
    billsey ACE Posts: 34,682 Trailblazer

    When you say 'stuck at the Windows loading screen' is that before or after you enter your login credentials? Before is likely and issue with the Windows install, after is more likely an issue with your profile.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.