'No bootable device' with my Acer Swift SF114-32-P5FF

leee6
leee6 Member Posts: 1 New User
edited April 2023 in Swift and Spin Series

I have had trouble signing into my Acer Swift SF114-32-P5FF since yesterday (I have had this laptop since somewhere late August/early September 2018). As far as I know, I have not made any recent changes that could be causing the following issue.
Yesterday I turned on my laptop and saw a black screen, but it seemed as if the laptop was working while the screen wasn't, as the keyboard lit up. After restarting it a few times, I ended up at the login screen without being able to log in; I just saw the lock-screen image. Later, I ended up here again and I was able to log in and found some programs still open (Chrome, Spotify). The laptop was responding really late and it was slow, I decided to turn it off again as I couldn't do anything. Tried turning it on again, but now seeing 'No bootable device', every time I restart the laptop.

In BIOS, this is what I see:

Am I correct in saying something is wrong with the SSD or does the fault lie in the operating system not working properly somehow?

  • SSD is not visible anywhere in BIOS, right, so is this the issue?
  • Going back to defaults in the BIOS and restarting does not help
  • If the issue is the operating system, will I lose everything (my biggest worry) if I am able to reinstall Windows 10 somehow?

Seeing as I am a newbie, I hope you can help me. Please tell me if I need to provide any additional information. Many thanks!

[Edited the content to hide sensitive information]

Answers

  • billsey
    billsey ACE Posts: 34,944 Trailblazer

    Both are possible, you have the F12 Boot Menu enabled, so grab or create a Windows install flash drive and boot from that. Use it to get into Repair mode, Command Prompt and use diskpart to see what partitions are there. Mount the EFI partition (it's likely 100MB in size and FAT32) and then repair it. Try to boot from the system drive again with the EFI partition repaired. If it boots fine then take a look at the SMART info for the drive to see if it's been throwing errors. If the EFI repair fails or diskpart can't read the disk then we know the drive is bad.

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  • Puraw
    Puraw ACE, Member Posts: 14,516 Trailblazer
    edited April 2023

    Hi @leee6

    If Repair/Reset this PC does not work I would bring your laptop to Acer Service for checking. If you worry about your privacy and files on your SSD you can take it out and connect it to a USB external SSD cable (very cheap). Then connect that to another PC USB port to copy your files (you may have to change the external drive letter to Z:) and reformat the external SSD. Put the blank SSD back in your laptop for service, this will also be a check if there is a problem with your SSD. Freeware like GSmartControl can diagnose external SSD drives.