Acer Nitro 5 AN515 Intermediate BSOD and drive not detected during startup for micron 2200 SSD

weix1x
weix1x Member Posts: 3 New User
edited April 2023 in Nitro Gaming

I have an Acer Nitro 5 AN515-54 with micron 2200 nvme SSD. The laptop is bought during 2020 and it come with the problems of intermediate BSOD and drive not detected during startup since it is with me. I was looking for answer since that day and already sent to acer service center once, but the problem still couldnt solve and I wasn't know that it is the problem on the SSD at the time.

Until now, I just ignore the BSOD, and repeating force restart device until the drive is detected and able to boot windows. However, I found that this is due to the firmware setting as describe in the following link, Dell and HP have already resolve the issue by providing firmware update to the laptop/desktop with Micron 2200 nvme ssd. Hoping if there is any solution for acer laptop? especially my AN515-54.

https://www.dell.com/support/kbdoc/en-sg/000177699/resolving-intermittent-blue-screens-on-systems-using-the-micron-2200-m-2-ssd

https://support.hp.com/sg-en/document/c06668640

Thank you.

[Edited the thread to add model name to the title]

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,843 Trailblazer
    edited April 2023 Answer ✓

    The Nitro 5 AN515-54 has an M.2 SSD slot of an interface of PCIe 3 x2 and it never ever came from Acer OEM with a Micron 2200 SSD NVMe NVMe 1.2.1 PCIe 3 x4 drive. The Acer suggested OEM and 512GB fitted PCIe Gen.3x2 drives for the AN515-54 laptops are the ones listed below, as Acer also have fitted M.2 SSD drives of 128GB and 256GB but none were from Micron, below are the suitable 512GB PCIe 3 x2 drives for your AN515-54:

    1. 512GB - HYNIX N8SP2 HFM256GDJTNG-8310A
    2. 512GB - WD N8SP4 SDAPNTW-512G-1014
    3. 512Gb - SANDISC N8SP2 SDAPNUW-512G-1014

    Also and if you can't buy the PCIe 3 x2 M.2 drives, your AN515-54 does operate 100% with a PCIe 3 x4 M.2 SSD but not with the Micron 2200 SSD NVMe NVMe 1.2.1 PCIe 3 x4 drive, so imo change this drive to a compatible and suitable WD Blue SN570 PCIe 3 x4 which is a medium speed M.2 SSD drive as the AN515-54 will never ever utilize the faster PCIe 3 x4 full speeds, that is my suggestion to you of how to fix this problem very easily and quickly.

    If you persist in using this Micron 2200 M.2 SSD drive, then download the Micron Storage Executive Software | Micron Technology software onto your AN515-54 with the Micron 2200 SSD NVMe 1.2.1 PCIe 3 x4 drive installed and scan for new Micron firmware and if they have a new firmware install this firmware as per the Storage Executive Software’s Guide (see PDF attachment below) if not then get into contact with Micron and ask them for a new firmware update that will make it work with the AN515-54 Acer laptop.

Answers

  • StevenGen
    StevenGen ACE Posts: 12,843 Trailblazer
    edited April 2023 Answer ✓

    The Nitro 5 AN515-54 has an M.2 SSD slot of an interface of PCIe 3 x2 and it never ever came from Acer OEM with a Micron 2200 SSD NVMe NVMe 1.2.1 PCIe 3 x4 drive. The Acer suggested OEM and 512GB fitted PCIe Gen.3x2 drives for the AN515-54 laptops are the ones listed below, as Acer also have fitted M.2 SSD drives of 128GB and 256GB but none were from Micron, below are the suitable 512GB PCIe 3 x2 drives for your AN515-54:

    1. 512GB - HYNIX N8SP2 HFM256GDJTNG-8310A
    2. 512GB - WD N8SP4 SDAPNTW-512G-1014
    3. 512Gb - SANDISC N8SP2 SDAPNUW-512G-1014

    Also and if you can't buy the PCIe 3 x2 M.2 drives, your AN515-54 does operate 100% with a PCIe 3 x4 M.2 SSD but not with the Micron 2200 SSD NVMe NVMe 1.2.1 PCIe 3 x4 drive, so imo change this drive to a compatible and suitable WD Blue SN570 PCIe 3 x4 which is a medium speed M.2 SSD drive as the AN515-54 will never ever utilize the faster PCIe 3 x4 full speeds, that is my suggestion to you of how to fix this problem very easily and quickly.

    If you persist in using this Micron 2200 M.2 SSD drive, then download the Micron Storage Executive Software | Micron Technology software onto your AN515-54 with the Micron 2200 SSD NVMe 1.2.1 PCIe 3 x4 drive installed and scan for new Micron firmware and if they have a new firmware install this firmware as per the Storage Executive Software’s Guide (see PDF attachment below) if not then get into contact with Micron and ask them for a new firmware update that will make it work with the AN515-54 Acer laptop.

  • weix1x
    weix1x Member Posts: 3 New User

    Hi,

    Thank you for your answer. I never expect that my laptop is not built oem as I never touch any hardware since it was bought in seal, guess that the seller upgrade it to 1tb by themself. Guess that I have make wrong choice buying this.

    There is currently no firmware update from micron, will update this thread if I found any.

    Thanks anyway.

  • weix1x
    weix1x Member Posts: 3 New User

    Just bought a WD Blue SN570 SSD 1TB and install in 2nd nvme slot, after migrate system and boot from WD SSD, all the problem is solved, no more BSOD, no more undetected drive and able to wake up from sleep.

    Thank you.