Needs Resolution

Kiwilo
Kiwilo Member Posts: 1 New User

I bought a computer from Acer in January. It has been impossible to speak to anyone due to the fact that my issue is a logistic problem and not technical. Can Acer please contact me so that we can resolve this issue. Thank you.

Comments

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 703 Moderator

    Hi @Kiwilo,


    We are very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

    Only your local support services can help you with this, the community is not an escalation channel, unfortunately.

    Note: This thread will be now closed.

    Sorry for any inconveniences this has caused you,

    Regards,

    Acer-Samuel