Predator Orion 5000 Desktop - Shipping for Repair do I need to reinsert the original RAM?

itstherobotdevil
itstherobotdevil Member Posts: 4 New User
edited April 2023 in Predator Desktops

Hello! My Predator Orion 5000 stopped booting, instead outputting a beep code (pretty certain that the graphics card has failed). Support indicated shipping just the graphics card in is not an option. I have to ship the entire desktop in for warranty service.

I've upgraded the RAM (right after I received the PC). Should I remove my new RAM before sending in? If I do, do I need to reinsert the original RAM?

Thank you!

[Edited the thread to add model name to the title and to add issue detail]

Best Answer

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer
    Answer ✓

    Hi @itstherobotdevil waiting for more answers that can help you in your query, my recommendation is that you send it with the original memory of the equipment, that is, remove the new memory and put the original one back, but it is only my personal opinion when using the warranty.
    When you have the old memory back, check if the problem continues. before sending it.
    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
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Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer
    Answer ✓

    Hi @itstherobotdevil waiting for more answers that can help you in your query, my recommendation is that you send it with the original memory of the equipment, that is, remove the new memory and put the original one back, but it is only my personal opinion when using the warranty.
    When you have the old memory back, check if the problem continues. before sending it.
    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • itstherobotdevil
    itstherobotdevil Member Posts: 4 New User

    Thank you for the response! I'll put the original RAM in just to be safe.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Ok, tell me if the problem continues with the original memory, if it is not solved and send the laptop, I hope everything is solved.
    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • itstherobotdevil
    itstherobotdevil Member Posts: 4 New User

    No, the same problem exists with the original memory. I'm pretty sure it's the graphics card that's the problem. The beep code is long-short-short (which from looking up, suggests graphics card), and I tried an older graphics card and it booted ok. Unfortunately it's a desktop, so shipping it is difficult, but I think that's my only option since they won't send just a card. Thanks again for your help.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Yes, long-short-short beep usually indicates, depending on the BIOS manufacturer, a problem with the graphics or the memory of the graphics itself.
    Back up any personal files on your drive, and if possible, delete any personal information you may have on the drive.
    I hope everything is resolved soon.
    A cordial greeting.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer

    Hello! What is the exact model? Example PO7-650-R11H. Is there any guarantee seal that prevents you from disassembling the computer?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • itstherobotdevil
    itstherobotdevil Member Posts: 4 New User

    It's a PO5-640. There is no seal. I just sent it in this afternoon, so now just have to wait to hear back from Acer.

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