Nitro 5 AN517-54 battery won't charge. I've replaced battery and the charger. Any other ideas?

BreMcG

The Nitro 5 was left plugged in during a power outage. Since then, it will work when plugged in but will only depleat the battery when no plugged in. I thought it was a charger issue, so I replaced it. Same result — wouldn't charge the battery. So I replaced the battery. Still have the same issue. Battery won't charge. I have also reinstalled the battery drivers. That didn't work either.

Puraw

https://community.acer.com/en/discussion/682516/nitro-5-an517-54-battery-wont-charge-ive-replaced-battery-and-the-charger-any-other-ideas

Bring your laptop to Acer Service to check the the PSU/MOBO, include the power adapter.

StevenGen

https://community.acer.com/en/discussion/682516/nitro-5-an517-54-battery-wont-charge-ive-replaced-battery-and-the-charger-any-other-ideas

Your laptop has a faulty power/charging circuitry internal fault that was caused by the power outage, This is an internal problem of a shorted and burned out capacitor as I don't think that its a mosat, which if it blows, its bad news for you, as that affects the cpu or gpu and your motherboard needs replacing.

If your laptop is under warranty send it to Acer Service in your area and get them to fix this problem under warranty? Otherwise send it to an experienced tech in your area, as any tech can replace and analyse a shorted/burned capacitor that affects the charging stage of a laptop.

HeckleJeckle

Hi , has anybody else had issues with the upgrade from Microsoft from Windows-10 to Windows-11. This 'upgrade ( disaster) was forced on me by Microsoft. After delaying it deploying multiple times it then deployed when I turned on my laptop a last week ( I was very happy with Windows 10 but no option to stop it). Consiquently this stopped my laptop from booting or running on internal battery. Will only run on wall charger.

MS Support have had 5 goes over 3 days at rectifying the issue all the way to a complete new clean install of Windows-11 to no avail. Still same battery issue.

The Laptop is an Acer Nitro-5 model number AN515-57-79U4 DOM 30/9/2021. Battery is original ACER AP18E8M therefore not very old and should be fine. Was working perfectly when Windows 10 installed, Charging and discharging in time correctly. No issues at all.

To note: Laptop upgrades installed is a new (extra) Samsung 870EVO 4TB SSD , a new (extra) Crucial 990 PRO M.2 2TB SSD and two new Crucial SODIM DDR4 332TB memory cards ( replacing the one original 16MB card). All these are ACER approved upgrades for this model.

I have suspicion that there is something wrong with Bios for the battery but not skilled enough to investigate or change these settings. Wouldnt know where to start. In order to save doing it all again later so the MS Support for Windows-11 lasts longer than Windows-10) and since I've come this far I'd really like to continue to complete Windows-11 upgrade but functioning (even though initial impression of Win11 is not great) .

Any ideas or suggestions to sort this greatly appreciated.

Ive also left this post under heading 'Windows11 issue'

Puraw

Hi @HeckleJeckle

First, please don't post questions on other's threads even if the topic is related, you will get far better results starting your own thread like "Battery issues when upgrading W10 to W11" or something in that respect😉

Upgrading new PCs from Windows10 to Windows11 if recommended (automatically) by the Windows Update app is the easiest and most painless way I have ever experienced (this coming from a 3 decades Windows user). Microsoft Answers is not the best support anymore for Windows issues there are far better forums you should try like

https://www.elevenforum.com/

but start your own thread to get professional help from the Windows gurus, I recommend you start a thread as suggested above or "Upgrading Acer Nitro 5 laptop with a 4TB 2.5" SATA SSD"

The Samsung 870EVO 4TB SSD V-NAND is a brand new 2.5" SATA drive that IMO could have some issues with your UEFI firmware (SATA settings). I am still waiting for a response from Acer's technical staff (Acer Services Philippines) when I asked them last year if the 850 EVO 1TB model would work with my SATA interface (Aspire5 a515-54G 2020). Has not been fully tested by Acer and you are on your own if you try these with older MOBOs.

Personally I would have gone to Acer Services with my less then 2 year old large laptop for such a major upgrade (2 SSDs, one bootable SATA SSD and larger RAM).

To check the condition of your battery create a Windows Battery Report and open the file on your Desktop (double Click): Type the following in the command prompt:

powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html

If you have battery charging issues and your adapter is still 100% with the correct voltage and sufficient watt, try this: Uninstall the MS ACPI Battery Controller in Device Manager (under battery) and reboot.

Your ininitial impression will change once you used W11 22H2, there is no comparison between the two platforms but it will take a few weeks to get used the new W11 "skin" and apps, most can be tweaked/disabled to look like W10. No more these annoying Event Errors, no more BSOD's or apps hanging, flawless fast (bi) monthly updates, superior security (Forget about Norton and the like) and most important is the new driver maintenance in W11 (no more manually downloading from sites). W10 will also become obsolete in Q4th 2025 and you will have to migrate then anyway.

Puraw

Hi @HeckleJeckle

First, please don't post questions on each other's threads even if the topic is related, you will get far better results starting your own thread like "Battery issues when upgrading W10 to W11" or something in that respect😉

Upgrading new PCs from Windows10 to Windows11 if recommended (automatically) by the Windows Update app is the easiest and most painless way I have ever experienced (this coming from a 3 decades Windows user). Microsoft Answers is not the best support anymore for Windows issues there are far better forums you should try like www.elevenforum.com/

but start your own thread to get professional help from the Windows gurus, I recommend you start a thread as suggested above or "Upgrading Acer Nitro 5 laptop with a 4TB 2.5" SATA SSD"

The Samsung 870EVO 4TB SSD V-NAND is a brand new 2.5" SATA drive that IMO could have some issues with your UEFI firmware (SATA settings). I am still waiting for a response from Acer's technical staff (Acer Services Philippines) when I asked them last year if the 850 EVO 1TB model would work with my SATA interface (Aspire5 a515-54G 2020). Has not been fully tested by Acer and you are on your own if you try these with older MOBOs.

Personally I would have gone to Acer Services with my less than 2 year old large laptop for such a major upgrade (2 SSDs, one bootable SATA SSD and larger RAM).

To check the condition of your battery create a Windows Battery Report and open the file on your Desktop (double Click): Type the following in the command prompt:

powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html

If you have battery charging issues and your adapter is still 100% with the correct voltage and sufficient watt, try this: Uninstall the MS ACPI Battery Controller in Device Manager (under battery) and reboot.

Your initial impression will change once you used W11 22H2, there is no comparison between the two platforms but it will take a few weeks to get used the new W11 "skin" and apps, most can be tweaked/disabled to look like W10. No more these annoying Event Errors, no more BSOD's or apps hanging, flawless fast (bi) monthly updates, superior security (Forget about Norton and the like) and most important is the new driver maintenance in W11 (no more manually downloading from sites). W10 will also become obsolete in Q4th 2025 and you will have to migrate then anyway.