Acer Aspire 5 Audio popping issue only happens with headphones.

12hapless
12hapless Member Posts: 2 New User
edited March 2023 in Aspire Laptops

I recently bought an Aspire 5 laptop and it is working great other than an audio bug. Whenever I start a video or audio source the sound comes in really loud before dropping to my configured volume. Also, on the Youtube homepage I can hear a pop whenever I hover over and preview a video. If I then move the mouse cursor off the video preview I will hear another pop after a few seconds, and if I move back to the preview it will pop again. It seems to be some kind of audio filter turning on and off because as long as audio is constantly playing there is no issue. I've spent a good bit of time Googling this issue and have messed with every single audio setting in Windows plus the Realtek menu and none of them do anything. I've also uninstalled and reinstalled drivers and even tried different versions of the drivers.

The issue only happens with headphones so I think it might be some kind of connection issue with my headphone port, but I don't have any other headphones or speakers to test with. My headphones work perfectly with my other computer so I know they aren't the issue.

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,064 Trailblazer

    The audio on allot of sites like youtube especially is governed by the uploaded contentment, the Aspire laptops audio is governed by many drivers not just the Realtek audio driver, if you look at all the sound and video controllers in Device Manager. There is nothing wrong with your laptops audio as we all experience the same audio low and high volumes levels and a none volume adjustment in task manager speaker icon adjustments. Install the FxSound enhancer software as this is a great software to adjust and level volume levels for all software and boost audio.

  • 12hapless
    12hapless Member Posts: 2 New User

    That didn't help at all. It's not just Youtube or the internet that is the problem, even opening up media players on my music or downloaded videos causes issues. There is also a popping sounds a few seconds after I stop any audio so I though maybe it is some kind of volume filter turning on and off as it detects audio, but I can't find anything like that in any of the settings menus I've looked at.