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PH315-55 Laptop won't turn on when plugging into multi-monitor setup

LouckismLouckism Member Posts: 2 New User
edited April 5 in Predator Laptops

So, every time that I plug into, or unplug from, my hub that has a multiple monitor configuration, my laptop refuses to turn on.

I have to press and hold the power key for over 30 seconds to get it to turn back on, and when it does finally turn on, it's like a complete reboot. Everything that I have been working on is gone. Now I''m used to just being able to plug into, or unplug from, my hub with my previous HP with no issues whatsoever.

Any help anyone can give would be most appreciated. Is this an ACER specific issue, is there a fix for it, anything whatsoever is helpful.

Thanks!

[Edited the thread to add model name to the title]

FAQ & Answers

  • Acer-SamuelAcer-Samuel Moderator Posts: 628 Moderator

    Hi
    Louckism
    ,

    We thank you for joining our Acer community.

    Inorder to assist you better, Please share the unit model name. This helps our community members to check the specifications and assist you better.

    Regards,

    Acer-samuel

  • egydiocoelhoegydiocoelho ACE Posts: 93,724 Trailblazer

    What is the exact model of the computer? Example AN515-55-5890. What is the hub model?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LouckismLouckism Member Posts: 2 New User

    Sorry so late in responding, finishing up undergrad work

    Model is Predator PH315-55

  • egydiocoelhoegydiocoelho ACE Posts: 93,724 Trailblazer

    Is thunderbolt enabled in the bios? What is the hub model?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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