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Monitor (Acer Nitro XV282KKV) won't turn on after firmware update
Jinjo_
Member Posts: 3 New User
I've been having issues with my monitor where the screen seems to copy the first row of pixels at the top down (like bars), but this only happens for a frame or two.
I went with a firmware update (which claimed it was successful) from the software support site on Acer, and now my monitor won't turn on at all.
I tried unplugging it and holding the power button down for 30 seconds, albeit to no avail. The power LED doesn't come on too.
If anyone has any fixes for this, or will this be an RMA job?
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Best Answer
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StevenGen
ACE Posts: 6,112 
Pathfinder
Did you upgrade the firmware properly and to the “Acer Monitor Firmwire Upgrade Tool UserGuide_EN” (see file attached below, as that is how this firmware has to be upgraded exactly otherwise you have bricked the monitor’s bios chip and the chip has to be either reprogramed or changed.
Acer also has the Read Me on this Nitro XV282KKV this Monitor Firmware Upgrade - Version:v007.f709 - Date: 2021/08/05 that categorically states which versions of this monitors firmware should be upgraded, and its this:
Read Me
The firmware on products from batches prior to weekcode 130 may be upgraded.
The customers may check if the monitor is eligible for upgrade by referencing the SN on the product/carton label
PS: Refer to code YWW in the SN for the weekcode
Example (PPPPPPPPPPYWWSSSSSMMEE)
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Did you upgrade the firmware properly and to the “Acer Monitor Firmwire Upgrade Tool UserGuide_EN” (see file attached below, as that is how this firmware has to be upgraded exactly otherwise you have bricked the monitor’s bios chip and the chip has to be either reprogramed or changed.
Acer also has the Read Me on this Nitro XV282KKV this Monitor Firmware Upgrade - Version:v007.f709 - Date: 2021/08/05 that categorically states which versions of this monitors firmware should be upgraded, and its this:
Read Me
The firmware on products from batches prior to weekcode 130 may be upgraded.
The customers may check if the monitor is eligible for upgrade by referencing the SN on the product/carton label
PS: Refer to code YWW in the SN for the weekcode
Example (PPPPPPPPPPYWWSSSSSMMEE)
I used the same app, and followed the EN instructions.
Would I have to send the monitor back to Acer to get the chip replace/reprogrammed?
Also, would this have anything to do with the issues I was having before the firmware upgrade?
Unfortunately any firmware flash is the users responsibility and if you mess this up and wreck your monitors bios then its your responsibility, that is why Acer categorically instructs its firmware flash and what model numbers should be flashed, and unfortunately you flashed it wrongly and ruined the bios chip that needs reprograming and/or replacing by Acer support that they will charge you for this job to be done. So inquire with Acer as they might fix your monitor for no cost, best is to say nothing and just return the monitor and see what Acer does and says if your monitor is still under warranty?