Customer Self Service the purchase date is wrong and it grayed out so I can't change it.

George9092
George9092 Member Posts: 18 Troubleshooter
edited February 19 in Members Lounge

Hello,

I have been sent a link to acer for the customer self service. The purchase date is wrong though, and it is grayed out so i can't change it. I can though attach a proof of purchase. Do I still submit it? They should be able to look on the system as the warrenty is still in-date.

Any help would be apprieciated.

[Edited the thread to add issue detail]

Comments

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon

    Contact Acer Support in your country.

    Select Your Location and Language | Acer United States

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 702 Moderator

    Hi @George9092,


    I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

    Only your local support services can help you with this, the community is not an escalation channel, unfortunately.

    https://www.acer.com/in-en/languages

    Sorry for any inconveniences this has caused you,

    Regards,

    Acer-Samuel

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