Need factory image installer for Nitro 5 model AN515-53-55G9

lgs269
lgs269 Member Posts: 1 New User

Hi. Where can I get a factory image installer for my Nitro 5 model AN515-53-55G9?

The laptop will no longer boot into Windows 10 on the original NVME SSD. Instead, it goes into an endless loop of displaying the Acer logo at power up, then Preparing Automatic Repair, Diagnosing You PC, and finally Your PC did not start correctly.

I do not have a recovery disk/usb. Thank you for any assistance.

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    Press and hold power button till laptop shuts off. Unplug charger. Press and hold power button for about 30 seconds. Plug charger back in. Wait for battery charge LED to turn steady blue. Then try to turn it on again.

    Jack E/NJ

  • 21_v3nd3tta
    21_v3nd3tta Member Posts: 12

    Tinkerer

    Try to take out RAM and then to put into laptop, also try to do the same to HDD/SSD. Check if connection between these parts and laptop is good.