Aspire E 15 laptop stuck on Acer black screen with Preparing Automatic Repair. Help?

Yourpath
Yourpath Member Posts: 7

Tinkerer

I have an acer laptop that I'm trying to figure out what the problem with it is. It is stuck on preparing automatic repair. If I let it sit long enough it will eventually go to a blue screen with an error that says: “ pc could load because a critical system driver is missing or contains errors \windows\system32\drivers\refs.sys ”

I have tried everything I can think to try. I made a USB bootable device but it won't boot to it. It just gets stuck on a loading screen that I waited around 30-45 minutes on and it never allowed me to access the USB. I tested the USB on another computer to ensure that I didn't mess up and it works fine.

I tried powering down and removing all USB's and rebooting and letting the preparing automatic run a few times but it always results in the blue screen with the error.

I tried taking the SSD out and plugging it into another computer to omit any physical problems with the laptop and the error occurs on other computers as well.

I tried taking the hard drive and cloning it to another new hard drive/ plugging it into another computer with 2 hard drives and windows can't access the drive.

I feel like the drive is working and isn't dead but the missing driver seems to not be allowing me to do anything else. Any advice would be appreciated! Thanks!

Answers

  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    1. Turn machine on and immediately tap F2 to enter the BIOS menu.
    2. Please post a phone photo of the BIOS INFORMATION tab.
    3. Then enable the F12 boot option in the BIOS MAIN tab.
    4. Then press F10 to save settings and exit.
    5. Press and hold power button to shut machine off if Windows doesn't boot.

    Report back with photo of BIOS INFORMATION tab..

    Jack E/NJ

  • Puraw
    Puraw ACE, Member Posts: 13,016 Trailblazer

    Hi @Yourpath

    Tip: The reason the 2nd HDD is not recognized by the host computer is because Windows10-11 won't allow two C drives, change the C: for that new drive to F: or whatever letter is not used for any other drives in the host computer with Disk Manager and you should be OK.

  • Yourpath
    Yourpath Member Posts: 7

    Tinkerer

    My disk manager auto assigns it to the letter E: and it still doesn't let me access the drive. It either says the drive isn't ready or that the parameters are set incorrectly.

  • Puraw
    Puraw ACE, Member Posts: 13,016 Trailblazer
    edited March 2023

    Perhaps this drive is a Sata 2.5" V-Nand SSD? I would mount that in an USB external HDD case to test it with Crystal DiskMark 6. The original HDD was a 1TB mechanical drive according to some websites? Not seen Disk Manager refuse access to a drive even if corrupted.

  • Yourpath
    Yourpath Member Posts: 7

    Tinkerer

    the disk manager shows the drive and I can see the partitions on the drive but it will not allow access to the drive without throwing errors. I tested access to the drive with internal satas and hooked it to a docking station. The drive is an SSD. Unsure of the brand currently.

  • Puraw
    Puraw ACE, Member Posts: 13,016 Trailblazer

    Hi @Yourpath

    Get a (cheap) external USB2.0 or 3.0 HDD case for your 2.5" SSD Sata drive and plug that in your PC USB port, see if File Explorer detects it, if not change the drive to E (right click) in Disk Manager and try again, then test the SSD with Crystal DiskMark 6.

    Question; this is a fairly new laptop, why bother and just turn it in to Acer Service, I did that in 2020, same problem that you have with my a515-54G (2019), warranty expired but Acer did not charge anything, turned out my boot sector was corrupted (after I Reset Windows10), got the original Acer factory system back and latest OEM Windows OS installed and never had issues since then, now on W11 22H2. I was tempted last year when my Seagate HDD started to slow down (disk errors) to replace it with a 1 TB Samsung EVO 2.5" Sata SSD ($95) but decided to get a mechanical Toshiba 1TB, 150 MB/s, L200 HDD ($30), excellent performance but I am not a gamer.

  • Yourpath
    Yourpath Member Posts: 7

    Tinkerer

    I appreciate the response. Is an HDD case any different than any other external product to hook a harddrive with? Because I have tried it on an external docking station that plugs to a USB 3.0. Also I've never said that the PC can't see the drive. It just won't let me access it. Throws an error. I've tried hooking it to my PC with internal satas and 2 different external means of connecting. I can see the drive. Just can't access it. Thanks for your response. I'll probably just end up replacing the drive and losing whatever's on this one I guess.

  • Puraw
    Puraw ACE, Member Posts: 13,016 Trailblazer

    @Yourpath

    Consider buying a mechanical HDD that came originally with your AspireE15 (according to web reviews).

  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    1. Turn machine on and immediately tap F2 to enter the BIOS menu.
    2. Please post a phone photo of the BIOS INFORMATION tab.
    3. Then enable the F12 boot option in the BIOS MAIN tab.
    4. Then press F10 to save settings and exit.
    5. Press and hold power button to shut machine off if Windows doesn't boot.

    Report back with photo of BIOS INFORMATION tab..

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    »»>I made a USB bootable device but it won't boot to it. »»

    OK. Insert the bootable USB stick. Then turn the machine on and IMMEDIATELY start tapping the F12 key. A menu should apppear to alllow booting from the USB stick. Then we can go from there depending on what tools are on the bootable stick.

    Jack E/NJ

  • Yourpath
    Yourpath Member Posts: 7

    Tinkerer

    When I do this the Acer logo appears and gets stuck on an infinite load. I left this running for hours yesterday and never moved passed the Acer logo with a spinning loading wheel. I tried the USB in 2 other laptops and had success with booting to it, so I'm positive it isn't the USB. I also tried multiple USB 3.0's on the laptop to ensure that it also isn't the USB I plugged into.

  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    Did you set and save a BIOS supervisor password? Then re-enter the BIOS menu with the password to disable secure boot?

    Jack E/NJ

  • Yourpath
    Yourpath Member Posts: 7

    Tinkerer

    No this computer has not had any supervisor passwords in the bios. The bios is setup and functions as a normal pc. If I put another hard drive in the PC then it functions as intended allowing boot to other drives and to the USB.