A515-55G - How to enable wake up from sleep mode via USB wireless mouse/keyboard?

PedroHS
PedroHS Member Posts: 17 Troubleshooter

Before, I was able to put my notebook (A515-55G) into sleep mode and wake it up using the wireless USB mouse/keyboard (Logitech M720 and K295), but suddenly it stopped working. Now I need to open the notebook lid (which remains closed in a vertical stand) to wake it up from sleep mode.
I've already disabled the "USB selective suspend setting" at the power options settings, as well as tried to enable the option to “Allow the device to wake the computer” at the power management options at the "Logitech USB Input Device" properties in Device Manager, however it is grayed out and does not allow me to select the box.
Can anybody help me out?

Best Answer

  • PedroHS
    PedroHS Member Posts: 17 Troubleshooter
    Answer ✓

    Solved, it was a BIOS configuration.

Answers

  • Hello! Did this problem start after trying to update drivers, update windows or even add a new device?

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  • PedroHS
    PedroHS Member Posts: 17 Troubleshooter

    No, and it still remains even after reinstalling Windows.

  • PedroHS
    PedroHS Member Posts: 17 Troubleshooter
    Answer ✓

    Solved, it was a BIOS configuration.

  • Which bios function did you change?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • PedroHS
    PedroHS Member Posts: 17 Troubleshooter

    Something about enabling USB or keyboard to wake from sleep mode.

  • You must have changed this option:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PedroHS
    PedroHS Member Posts: 17 Troubleshooter

    Actually I think it was the one written “Wake on USB while lid closed”.