Acer Aspire 7 Battery not charging while plugged in

clarkr2

Hello,

I noticed that my laptop was stuck at 0% for a week or so now. It says "Battery Status: 0% available (plugged in)." While its plugged in, it turns on. But the battery does not charge. As soon as I unplug the power cord, it turns off.

After researching into it a bit, I have tried pretty much everything I could find:

• replaced power cord with new one
• held power button for 15-30 seconds, 1 min, 2 min, … and waited 15-30 minutes and turned back on
• held down the battery button with a pin for 15 sec, 30 sec, 1 min, etc.
• checked batteries in device manager… uninstalled them, updated, etc.
• Checked for windows updates and updated

I am thinking this happened with an update… but am not completely positive if that is when it started or not. I normally keep my laptop plugged in when I use it until it gets to 100% then I unplug most times and then unplug when not using it. But one day I noticed the battery was completely drained and when I tried to use it without the power cord it just died.

I am on Windows 11.

I have an Acer Aspire 7.

Any help or tips is much appreciated!

[Edited the thread to add model name to the title]

wascas

Can you tell us the exact model name? Example A7xx-xx-xxxx.

Please charge the battery for 24 h until charging led keeps blue. Did you check the battery wear with hwinfo?