What are the lines at the bottom of the screen about?

Dbrianp
Dbrianp Member Posts: 7

Tinkerer

edited March 2023 in Nitro Gaming

What are the lines at the bottom of the screen about? They don't show up o a screenshot.

[Edited the thread to add model name]

Best Answer

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    Hi @Dbrianp These lines can be caused mainly by a software problem (drivers) or by physical problems such as screen wiring, the screen itself or the graphics card.

    Can you try connecting an external monitor to see if the problem is reproduced? Thank you.

    Greetings.

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  • Dbrianp
    Dbrianp Member Posts: 7

    Tinkerer

    Thanks. I don't have another screen that I can connect it to, but I can cast it to my TV.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    Try it please, will you use HDMI?

    Thank you.

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  • Dbrianp
    Dbrianp Member Posts: 7

    Tinkerer

    I was going to cast it, but I do have a long HDMI cable. Which should I do??

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    If you can, please try both methods separately.

    Thank you.

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  • Dbrianp
    Dbrianp Member Posts: 7

    Tinkerer

    It's not doig it now, it comes ad goes. I'll do it when they come back.

  • Dbrianp
    Dbrianp Member Posts: 7

    Tinkerer

    OK, cast it to my TV. No lines on the TV. So, PC hardware??? (I know, I do things at the speed of an Ent. Lol.)

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    If the TV shows the same problem, surely the graphics card is faulty, but it should be confirmed by a technical service.
    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
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  • Dbrianp
    Dbrianp Member Posts: 7

    Tinkerer

    TV doesn't show lines. So what are the posible problems?? (Thanks!)

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    Sorry, I misunderstood.
    If the TV does not show the problem, surely it is the screen that is damaged and as I mentioned before, a technical service should confirm it.
    If this is the problem, ask for a budget for a screen change.
    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Dbrianp
    Dbrianp Member Posts: 7

    Tinkerer

    Answer ✓

    Thank you!!!!!!!!!!

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    You are welcome.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)