My acer aspire 514-54 wont turn on how can i resolve it?

Raki026
Raki026 Member Posts: 1 New User
edited March 2023 in Aspire Laptops

my laptop acer aspire 5 original charger was broken which means for a month i haven't use my laptop but recently i purchase another charger not sure wheter its fake or original however it charged my laptop the day i bought it and then the next day my laptop suddenly update itself and wont turn on unless the charger is plugged in. what could be the problem? and how can i resolve it?

btw my laptop is 2 years old already

 [Edited the thread to add the issue detail]

Answers

  • Can you send a photo of the power adapter? When you say the computer won't turn on, did this happen after windows update tried to update the bios?

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  • Puraw
    Puraw ACE, Member Posts: 13,182 Trailblazer

    Hi @Raki026

    Check the condition of you battery, assuming you have Windows10-11 copy and paste the command below in your Command Prompt opened as Administrator:

    powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html

    Open the battery_report.html file on your Desktop and look at the last Fully charged capacity, if this is much lower than the Designed capacity or absent (no data) you need to buy a new battery ($50).