Swift X SFX14-51G some of the function keys are not working

Inkosikasi

Hello, i'm experiencing some troubles with my new Swift X SFX14-51G-71Y1. The problem is some of the function keys like not working properly. First of all i noticed some glitches with turning on the backlight on f11. Sometimes it works and sometimes not, though if i hold Fn button, f11 just works fine (checked on a web keyboard tester) so i thought that's the backlight issue. Anyway, i tried to reinstall keyboard drivers and it worked fine…for a short period of time. Today i faced a new glitch - f5 and f6 didn't alow me to change the brightness more than two levels in both sides. Technically my brightness level stucked somewhere in the middle.

I guess that's some kind of defectiveness and the best i can do - contact a warranty services, but i'm currently living in the other country and don't want to waste much of a time and money for post services. Technical support live chat here seems to work only by US/Canada time and that's also not the most comfortable option for me.

So please let me know if you had some similar issues with your devices and solved it.

[Edited the content to add model name and issue detail]

JackE

Link works for me? You may have to signin to Amazon first. https://www.amazon.com/gp/css/returns/homepage.html?ref_=footer_hy_f_4

However, most vendor RMA's usuallly expire after a few weeks. Amazon's policy is usually a month. Then you have to deal with warranty repair service which can be a hassle plus shipping costs would be involved. i'd probably try the Amazon RMA anyway explaining that you've been trying to fix the problem since receiving the laptop. They might still intervene on your behalf. Worth a try if you don't want to try the original factory USB installation stick.