New laptop with windows 11 cannot find two monitors through Docking Station

New ACER laptop bought 2022 Oct. with Windows 11 cannot find two Samsung monitors through Docking Station (DELL). Two cables what I use are HDML. I have another two laptops HP och DELL and they automatically find the new monitors when I link them to the same Docking Station (DELL).

Answers

  • JackE
    JackE ACE Posts: 44,478 Trailblazer

    It might be helpful if you can reveal the full laptop model number. For example, CN516-51G? And the Dell dock model number too.

    Jack E/NJ

  • Anne207852
    Anne207852 Member Posts: 3 New User

    Thank you jack! 😀

    Docking Station MAC: B0-7B-25-A3-08-22 PPID: CN-0JMD7X-CMC00-161-032C-A00

    Laptop A515-45-R4EM Manufacture date: 2022-01-25

  • jotgrtryu
    jotgrtryu Member Posts: 1 New User

    I first tried it on my work laptop which worked perfectly, laptop screen and both monitors were showing unique screens. However, on my private laptop, whose screen is completely broken by default, only one of my two external monitors is detected and working. Both laptops are running Windows 10. www.mymilestonecard.com destiny




  • JackE
    JackE ACE Posts: 44,478 Trailblazer

    The Dell dock apparently only passes through video output from USB ports that already have video output capabiliity. Unfortunately, the A515-45 USB ports are data-only and don't natively support video output.

    For data only USB ports like your A5, you need a usb-to-video signal converter. Other Acer users have reported that the following video signal converters & docks work on A5 models with data only USB ports like your's..

    usb-2-video signal converters

    hdmi form factor

    https://www.amazon.com/Plugable-Monitors-Universal-Graphics-Thunderbolt/dp/B09R47RD5M/ref=asc_df_B09R47RD5M/?tag=hyprod-20&linkCode=df0&hvadid=583376942549&hvpos=&hvnetw=g&hvrand=13737961001509393452&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9004037&hvtargid=pla-1637844116543&psc=1

    https://www.amazon.com/gp/product/B00BPEV1XK/

    https://www.amazon.com/gp/product/B0811LTJ1H/ref=ox_sc_act_title_1?smid=A2Q675KK39AE01&psc=1

    https://i-tec.pro/en/produkt/u3dual4kdp-2/

    https://community.acer.com/en/discussion/comment/951662#Comment_951662

    https://www.amazon.co.uk/gp/product/B00BPEV1XK/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

    https://www.amazon.ca/gp/product/B00698ZUHK/ref=ppx_yo_dt_b_asin_image_o02_s00?ie=UTF8&psc=1

    https://www.startech.com/en-us/audio-video-products/usb32hdes

    https://smile.amazon.com/dp/B0725K1MHH?psc=1&ref=ppx_yo2ov_dt_b_product_details

    displayport form factor

    https://www.amazon.com/Cable-Matters-DisplayPort-Supporting-Resolution/dp/B018YHTUNI/ref=sr_1_10?crid=35VF6GFPGK43N&dchild=1&keywords=cable+matters+usbc+to+displayport+adapter&qid=1598400106&s=electronics&sprefix=cable+matters+usb+to+displayport%2Celectronics%2C171&sr=1-10

    https://www.amazon.co.uk/dp/B07W3ZSYF1

    https://www.amazon.com/gp/product/B00BPEV1XK/

    https://www.displaylink.com/products

    dock converters

    https://www.amazon.com/WAVLINK-Universal-DisplayPort-2xDisplay-Ethernet/dp/B08G1H7ZGJ/ref=sr_1_1?crid=2WWKEJ8CPRUCP&keywords=wavlink+69dk5&qid=1654690060&sprefix=Wavlink+69DK5%2Caps%2C93&sr=8-1

    WAVLINK ‎UG69DK1 from amazon

    Jack E/NJ

  • Anne207852
    Anne207852 Member Posts: 3 New User

    Hi Jack:

    Thank you so much for your kind reply. Your explanation is so clear. I wonder if it works with only a USB C - USB 3.0 adapter? I already have a Dell Docking (USB C ) which is not compatible with my laptop (USB 3.0).

    See link below: https://www.amazon.se/UGREEN-Adapter-Macbook-B%C3%A4rbar-Laddare/dp/B079K773M7/ref%3Dsr_1_18?crid=1UN3G0IATJPES&keywords=usb+3.0+double+display+adapter&qid=1677599084&sprefix=usb+3.0+double+displayadapter%2Caps%2C90&sr=8-18

    Can this work?

  • @Anne207852

    If it is a software issue try the following the steps..

    Try windows x 

    go to device manager 

    expand display adapter

    right click on display driver - uninstall 

    Restart the computer 

    It should work fine.. 

    If it is still not working 

    Uninstall the display adapter from device manager 

    Don’t restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the display driver 

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @Anne207852

    If it is still not working then we have to do a refresh and reset

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove everything

    chose keep my files 

    chose the account - type the password - click on local reinstall - click on reset 

    It will be in progress.. 

    login to computer and start using the computer. 

    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 

    chose remove everything 

    click on local reinstall - just remove my files - click on reset

    It will be in progress

    Note:

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot  -  click on reset this pc

    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset

    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 

    If the just remove my files is not working..

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Even after reinstalling windows if you are facing the same issue then it might be a hardware issue. Please check whether you can get a compatible docking station which work with your computer.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,478 Trailblazer

    »»I wonder if it works with only a USB C - USB 3.0 adapter?»>

    No. You need an active USBA-to video signal converter. Or an active USBC to video signal converter. Most inexpensive passive USB to HDMI or DisplayPort adapters look simillar to a video signal converter but they are not.converters.

    Jack E/NJ